J
Jean-Pierre Hoorzyk
Active since Aug 2023
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
Concerns with After-Sales Service and Safety Issues
I am writing to express my extreme dissatisfaction with the after-sales service I have received from Renault Hatfield. Despite numerous visits since October 2024, the persistent issue with my vehicle's brakes has not been adequately addressed. In October 2024, I reported that the brakes were making unusual sounds. The dealership failed to identify the problem and didn't replace the brakes, despite my requests. During the April 2025 service, the issue was not prioritized, and I was told the brakes would be replaced before the end of 2025. However, on August 15, 2025, I had a harrowing experience while driving with passengers on a long-distance trip. The brakes failed, nearly causing an accident. I was forced to replace the brakes myself. This incident highlights a serious concern regarding the prioritization of customer safety. It appears that Renault's focus on customer well-being is inadequate. Given this experience, I am considering alternative manufacturers for my next vehicle purchase. I hope you will take immediate action to address this issue and review your after-sales service policies to ensure customer safety is prioritized.
0 replies
8 months ago
After-sales dissatisfaction
Dear Renault Customer Service, I am writing to express my extreme dissatisfaction with the after-sales service I have received from Renault Hatfield. Despite numerous visits since October 2024, the persistent issue with my vehicle's brakes has not been adequately addressed. In October 2024, I reported that the brakes were making unusual sounds. The dealership failed to identify the problem and didn't replace the brakes, despite my requests. During the April 2025 service, the issue was not prioritized, and I was told the brakes would be replaced before the end of 2025. However, on August 15, 2025, I had a harrowing experience while driving with passengers on a long-distance trip. The brakes failed, nearly causing an accident. I was forced to replace the brakes myself. This incident highlights a serious concern regarding the prioritization of customer safety. It appears that Renault's focus on customer well-being is inadequate. Given this experience, I am considering alternative manufacturers for my next vehicle purchase. I hope you will take immediate action to address this issue and review your after-sales service policies to ensure customer safety is prioritized.
0 replies
9 months ago
URGENT: IQTT & Business Marks Still Incorrect Assignment Marks Also Don’t Match
Good day, I’m officially raising this complaint after multiple attempts to get incorrect academic marks fixed for both IQTT and Business. I’ve followed every process: I’ve sent emails, raised tickets, submitted lecturer documentation, and escalated. Yet here I am, still dealing with unresolved issues, ignored requests, and support tickets being closed without resolution. Here’s what’s wrong: IQTT Assignment One: My Assignment One mark doesn’t match what was recorded. The portal shows a completely different mark than what I actually received. No explanation, no breakdown, just inconsistency. I submitted this concern, and *still no fix*. IQTT Overall Mark: My total mark changed at some point and nobody can explain how or why. I’ve asked for a clear breakdown of how it was calculated and what caused the adjustment. I’ve received zero clarification. Business Marks: Despite sending official proof from my lecturer showing the correct mark, the portal still reflects the wrong result. I’ve submitted the same documents multiple times why is it not being corrected? Support Tickets Being Closed: What’s the point of a helpdesk if tickets are closed before problems are solved? Why are my unresolved queries being marked “completed” when nothing has been done? At this point, I’m demanding the following: A detailed breakdown and correction of my IQTT Assignment One mark A full explanation of how the IQTT final mark was calculated and why it changed Immediate update of my Business mark, based on the evidence already submitted A clear timeline of when these issues will be sorted A confirmation that no ticket will be closed unless the matter is actually resolved This delay is messing with my academic progress, my mental well-being, and my trust in the institution. I’m doing everything I can to meet my obligations as a student why isn’t the same energy being returned? I’m tired of repeating myself. If this is not addressed urgently and transparently, I’ll have no choice but to escalate further including to academic quality assurance bodies and public platforms. Kind regards, Jean-Pierre Hoorzyk
53 replies
19 months ago
To the biggest problem makers
I have lodge a complaint against by that time it was pmd in on 04 February 2024. The has made an ruling and that is for us to finalize the issues of the claim I have send prime south africa a email to find out what is going to happen next and that very same day I should have received a call back from the sales department because the claims department does not take calls on a Monday today is Wednesday. And still nothing come to think of it I have mailed you guys a few times before and it looks like my email just gets ignored regards to 3 party claim ombudsman also said that claim can't be done via the insurance it must be done via me.I have been done in by you guys and the other guy since to know that you pay all that money and still legal you are begin to taken for a ride by the insurance and the 3 third party. Don't trust this insurance and get yourself something reliable to avoid begin ****med.they are fast to sell us s***.
0 replies
22 months ago
excellent service
The service off the consultant has been great but they good work on some of the services
53 replies
27 months ago
Issue not solved
they are very unprovisional and negligent with no clear communication structure I should have never joined this company because they made my life so difficult. Dear Insurance Ombudsman, I am writing to lodge a complaint against PMD Insurance regarding a claim I made for my vehicle accident that occurred on 9 December 2023. On that date, I was involved in a collision with another vehicle, which was at fault for the accident. The other driver also lodged a claim against my insurance third party. PMD Insurance put me on a customized comprehensive insurance, which had terms and conditions that required me to pay the shortfall on my claim. When the claim was approved, I was told to pay the excess of R15 000.00. I agreed to that and requested PMD Insurance to send my car to a panel beater. However, when the quotation came back, they told me that I should pay a shortfall of R29 000. I was not informed of this possibility beforehand and I did not agree to pay such a high amount. I then told PMD Insurance to withdraw my claim and the consultant that I spoke with on 25 January 2024 agreed to do so. However, she also cancelled the third party claim without my consent or knowledge. I specifically told her to cancel only my claim and not the third party claim.she assured me that there would be no problem. I feel that PMD Insurance lacks in communication and emotional intelligence. They did not explain the terms and conditions of my insurance clearly, they did not inform me of the potential shortfall, and they did not respect my wishes regarding the third party claim. They have caused me a lot of stress and inconvenience. They have mentioned that they will investigate this matter. I request that you investigate this matter and help me resolve it. I would like PMD Insurance to reinstate the third party claim, reimburse me for any expenses I incurred due to their negligence, and apologize for their poor service. I have attached copies of all relevant correspondence and supporting documents to this letter. Please contact me if you need any further information or clarification. Thank you for your attention and assistance.
116 replies
28 months ago
Customer Service Woes: Navigating Automated Systems for Phone Unlock Assistance
I'm finding it challenging to receive assistance from a human, and I'd prefer not to interact with the automated system. Despite my attempts, the system keeps redirecting me to an unhelpful process. Specifically, I'm encountering difficulties unlocking my phone's network lock. After entering the dialing code, I am consistently redirected to a website that claims I am not registered. This has been a frustrating experience. Can you provide guidance on resolving this issue? The automated service seems to offer poor customer support, and it's causing me significant dissatisfaction. I would appreciate a more effective means of resolving my problem.
258 replies
33 months ago
Branden Persadh did a excellent job in assisting me on my windscreen claim
Branden Persadh did a excellent job in assisting me on my windscreen claim.The service fast and easy.
60 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)