I tried to book a vehicle service

I tried to book a vehicle service. Have to first ve assisted by Heleen. Permanently unavailable. Left numerous messages for Heleen. It's now 2 weeks. At least reception answered incoming calls. Because Heleen is not available, I could not secure any booking to service my vehicle. Even left a message for the Service Manager. Still no response. Forced me to go to their competition. Utterly disgusted in their aftersale service. NEVER AGAIN. IF I could have rated them a zero star, I would have.