RS
Riaan S
Active since Feb 2012
3
Reviews
0
Industries
Reviews
3 reviews11 months ago
Bad Service at Haval Hatfield
Booked my vehicle for a service in person on 19/5/2025 for 22/5/2025. I wanted a quote for the service and shocks to be replaced during service so i can make an informed decision. It was agreed by the service booking lady. Well, several calls, a personal visit to enquire for the quotes, i STILL did not get a call or mail. Needless to say , I went to their competitor. Sadly, worst service to get a vehicle service at Haval Hatfield. It seems that the work is just too much for 1 person to handle clients while manager sits in same room ignoring everybody while he is on his phone reading his messages. He should have jumped in to assist the que of waiting clients. Disgusted. Imagine if this is the service, how would they perform a vehicle service.
0 replies
11 months ago
I tried to book a vehicle service
I tried to book a vehicle service. Have to first ve assisted by Heleen. Permanently unavailable. Left numerous messages for Heleen. It's now 2 weeks. At least reception answered incoming calls. Because Heleen is not available, I could not secure any booking to service my vehicle. Even left a message for the Service Manager. Still no response. Forced me to go to their competition. Utterly disgusted in their aftersale service. NEVER AGAIN. IF I could have rated them a zero star, I would have.
0 replies
93 months ago
UCount Rewards : BAD CLIENT SERVICE
UCount Rewards Since March 2018, no rewards were credited to the programme, and had been a client for years, BUT I have to pay a monthly premium to have this POSSIBILITY that i can be credited. I have lodged an enquiry with UCount, BUT NO FEEDBACK GIVEN, when i made 4 enquiries since lodging the enquiry, you have to wait... It is 14 days later, 4 client enquiries, and STILL no call / email to inform me as to why Standard Bank takes that long to assess the issue or what was done to resolve reoccurrance. When i wanted to close the account, they warned me that they will not refund my premiums. So why must a client FIRST pay for a product, getting no service or after sale service, leaves much to thought as what Standard Bank considers their clients. Been a client since 2012 and are VERY disappointed in the service and the product. How can i trust that if i opt for other products eg, life insurance, that SB will give proper reliable client service IF they can't even assess or revert feedback on a simple issue like U Count rewards. I am made to belive through this bad service, that I can not trust my bank anymore.
210 replies
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1 Star
3 (100%)