BB Nissan Silverton Bad Service, ***** and ********* Business Conduct.

I bought a preowned Navara 22 model in December 2023, and It looks like the car was involved in a car accident and was rebuilt. The whole body was repainted and the bumpers were not aligned. Since I am not an expert on the cars, I accepted when I was told it was not a minor dent or scratch correction. Not knowing that it was beyond that minor issue the car had mechanical problems from day one I took it.

I was advised to request from the dealership notes on the repairs that was done on the car, those were never provided even after escalating the matter to the dealer principal. I was only provided with a scanty service record and some invoices when they took the car for what was allegedly called minor paint correction.

I advised the financing house MFC that the car that they finance is not what was presented in the invoice. They were not- interested and said I must take the matter with a dealership. I left it there.

For the full year of 2024, I have been having technical problems with a car and the car has been taken back to BB Silverton several times for different problems. At some point, the salesmen indicated that car must be exchanged, but when I took the car to them they evaluated the car as if I was doing a normal trade-in, they themselves devalued the car on the same defects which are the subject matte of the complaint as a result I did not continue with that process.

I reported the matter to Nissan South Africa in December 2024: Complaint Ref Number 01116631. I was told to send the documents which were advised to me telephonically, and till today I do not have any feedback.

The car is currently, in Nissan Bethlehem after it broke down again on 21 December 2024 when I was driving to KZN.

This past festive is the second December since I bought the car and I don't have it with me, even in 2023 the whole of the festive season the car was with BB Nissan Silverton fixing it ( mind you at the time the car was less than a month old, with me having taken delivery around 3 December 2023.