SM
Sandile M
Active since Oct 2016
10
Reviews
0
Industries
Reviews
10 reviews11 months ago
Jeep South Africa poor service and *********.
I have a client who bought a Jeep Cherokee and it broke down 4 years ago and it was still under warranty and Jeep South Africa refused to fix it. The client was paying his last instalment on Friday for a car tha he has never driven in for years and it is parked at Jeep Somerset West. There has been compliance orders by the Ombudsman and Jeep South African ignored those orders and we and now preparing to go to an open court for a remedy. My client will have to s**** the car when he receives the papers after settling the finance for the car, since the car was not kept in a proper space for 4 years and it beyond wear and tear, the car is not usable. Jeep South Africa and don’t respect South African consumer protection laws and institutions are useless and toothless.
0 replies
15 months ago
BB Nissan Silverton Bad Service, ***** and ********* Business Conduct.
I bought a preowned Navara 22 model in December 2023, and It looks like the car was involved in a car accident and was rebuilt. The whole body was repainted and the bumpers were not aligned. Since I am not an expert on the cars, I accepted when I was told it was not a minor dent or scratch correction. Not knowing that it was beyond that minor issue the car had mechanical problems from day one I took it. I was advised to request from the dealership notes on the repairs that was done on the car, those were never provided even after escalating the matter to the dealer principal. I was only provided with a scanty service record and some invoices when they took the car for what was allegedly called minor paint correction. I advised the financing house MFC that the car that they finance is not what was presented in the invoice. They were not- interested and said I must take the matter with a dealership. I left it there. For the full year of 2024, I have been having technical problems with a car and the car has been taken back to BB Silverton several times for different problems. At some point, the salesmen indicated that car must be exchanged, but when I took the car to them they evaluated the car as if I was doing a normal trade-in, they themselves devalued the car on the same defects which are the subject matte of the complaint as a result I did not continue with that process. I reported the matter to Nissan South Africa in December 2024: Complaint Ref Number 01116631. I was told to send the documents which were advised to me telephonically, and till today I do not have any feedback. The car is currently, in Nissan Bethlehem after it broke down again on 21 December 2024 when I was driving to KZN. This past festive is the second December since I bought the car and I don't have it with me, even in 2023 the whole of the festive season the car was with BB Nissan Silverton fixing it ( mind you at the time the car was less than a month old, with me having taken delivery around 3 December 2023.
0 replies
57 months ago
Defective fridge and unethical attitude by Samsung SA
I bought this fridge on 29 September 2020 at Makro and I can’t keep food inside for more than 3 days, it just got rotten inside the fridge. I complained at Makro who then logged a call to Samsung to replace a defective fridge and Samsung they are refusing to replace a fridge they want to repair it, which means replacement of 95 % of the fridge components other than the outside shell. Samsung SAvis refusing to tso accountability hiding behind CPA six months exchange clause even though the fridge component has never worked from the date of purchase only a freezer that is working. I went home last week due to emergency and came back today and I had to throw more than R2000 worth of food because it is rotten inside the fridge.
106 replies
57 months ago
Bad Service
My mother had a funeral policy with Assupol Life and she passed away on 1 August 2021 and we processed the claim on time for the funeral. We buried her on Thursday 05 August 2021 and until today they have not paid the claim besides their promise to pay within 48 hours. We had to go and apply for emergency loans to cover the funeral costs, even today some of the service providers are not paid.
53 replies
59 months ago
Defective Samsung Fridge
I bought a Samsung Fridge at Makro Centurion on 24 September 2020, and the fridge started giving me problems in December with all the food getting spoiled because the fridge was just not cold. The fridge has been giving me problems since then until I realized that the fridge has a serious problem, even in winter with the weather temperatures being extremely low outside, the fridge was still not cooling. I then went to Makro to report and they logged a call with Samsung South Africa. I received a call from a Samsung representative advising me that they will be appointing a technician to come and have a look. A day after that I received a call from a gentleman from MM All Electronics for an appointment for Monday 07 June 2021. The technician arrived as per the appointment and upon inspection, he advised that he must repair the fridge and he must replace a fan and defrost element ( or something). I objected to that repair I indicated that this is a major repair for a fridge that is 8 months old, it means that I was sold a defective product because the problem started in December and continuously I have been experiencing the problem and I have lost a lot of money on my food that was spoilt and I had to throw away over a period. I indicated that instead of a major repair I insist o the replacement. The technician called its office and they advised me to call Samsung. I called Samsung and registered my complaint and the representative advised me that a matter will be escalated and I will receive a call with the way forward. I then received a call from another advising me that she has received an escalation with a statement that I refused for a fridge to repaired. I indicated to her that my reluctance is based on the fact that a newly bought fridge had to undergo a major repair in less than a year and the problem started in December. She said the fridge won't be replaced because I failed to report within six months and I told her that the problem started in December, not at the time of reporting. It seems as if Samsung they are putting a blame on me for buying their defective product. I was never told nor advised by anyone about that 6 months rule otherwise I was not going to monitor the fridge before reporting it to Makro where I bought it. Now I am sitting with a new fridge that must undergo a major repair in less than 1 year, not due to my fault but as a result of buying a defective product and Samsung SA refusing to take responsibility.
212 replies
63 months ago
Poor Service
I am shopping for a car and I saw a BMW X3 xDrive 20d SAV A/t 2019 model 7599 km for 649 900.00 on the BMW website and I sent a query and a log was created for BMW Rustenburg to contact me. However, on 15 February I decided to call personally and after about 7 attempts with my calls dropped by staff members who were saying they are transferring me, I spoke to on Sipiwo lady about what I am looking for. She promised to return my call within 30 minutes and she never did. Today I called again I spoke to a certain gentleman who advised me that Sipiwo was not at work today, he can transfer me to her cellphone or he can assist. I have discussed with him what i am looking for, and he also said he was going to call me shortly, it has been more than an hour and I am not sure what is the problem with the salespeople in that dealership or maybe i do not meet criteria for their clients, which i don't mind, but they must tell me so.
0 replies
67 months ago
Compliments to ABSA insurance
I had a problem with my fridge which was damaged by load shedding. I contacted ABSA insurance to lodge a claim and everything went well with that process I was allocated claim number 3884298. The problem started when ABSA appointed Paragon Technology Services Solutions to conduct an assessment. They came to my place and opened the fridge where the compressor is situated and closed it without testing and left. They did no testing whatsoever and they prepared a false report to ABSA, which nearly made ABSA to decline my claim. I therefore took the matter up with ABSA and the new assessment was arranged with an independent assessor. They did a different report and my claim was successfully finalized. I want to thank ABSA for listening to my concerns as a client. My matter has been resolved.
53 replies
68 months ago
ABSA I-direct bad service and collusion with its appointed assessor.
My fridge was damaged by power surge during load shedding and I contacted Samsung who advised me to lodge a claim with my insurance since my fridge is out of warranty and discontinued, Samsung does not have any repair parts for that model. I then lodged a claim with ABSA I-direct and they appointed Paragon Technology Services & Solutions as assorts. They came to my house and opened the fridge in the bottom where there is a gas bottle. The technician said that the compressor has been changed and I advised him that it has not been changed. He checked the serial code and compared it with the serial code inside the fridge and admitted that it corresponds and it was not changed. I advised him that the problem it’s on the fan inside the fridge not the compressor and the fridge has been tripping electricity. He never bothered to check the fan , please note that the freezer is working perfectly only the fridge that is working after it was damaged by power surge. I indicated to him that the fridge has only been repaired by Samsung once and the part that was replaced was the mother board because the controls were not working . Today I made a follow up with ABSA I-direct and they told me that they are going to decline my claim on the basis of the report from Paragon. They said the report indicated that the compressor has been changed, despite their technician confirming that the compressor and the bar code inside the fridge correspond. In addition the report said a shoddy work was done on the fridge by Samsung and the gas is leaking. Mind you this is a fridge that has a freezer working perfectly, which is said to have a leaking gas that is making a fridge component warm. I assume that the gas leak is also the reason that is causing the electricity to trip after the load shedding despite not being connected together. I have called Pargon to raise my concerns about their report and asked them if the gas leak as they reported can make the freezer work and the fridge component warm in the meantime trip electricity. They have failed to provide explanation and expert opinion on the matter and they said they will check with the technician. I am not an expert but logic declares , the gas leak in the compressor can never keep the freezer working perfect and make the fridge warm, whilst tripping electricity through out. This is a logic that ABSA I-direct accepts as a reason to decline my claim. I am so disappointed with the service and I even offered to get a second opinion from Samsung who has done the repairs on the fridge, but that is water under the table ABSA I-direct have irrationally decided to decline my claim. Aggrieved.
53 replies
92 months ago
Bad Customer Service
This morning I went to deposit money at FNB Centurion, I used an ATM I inserted my card selected an option to deposit into my account and followed the prompts, i.e. reference and cell number. Once that was done the slot opened and i inserted 1140 into the ATM-slot and it started processing and all of a sudden there was error message saying my deposit is being cancelled. Money money was not returned and i received a slip saying deposit was unsuccessful. I went inside a bank they made me to sign a form and said its a dispute and it will take 2 to 3 days to get it resolved. I indicated that I need this money urgent since I was going to send it to someone who is attending an urgent family matter in KZN. I was told its a procedure and anyone can claim that he had a problem with ATM. There was no sense of urgency and willingness to assist and I was told of a procedure. I respect that there are process however certain circumstances requires that some matters need to be expedited. I am very disappointed with the service from FNB.
105 replies
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1 Star
9 (90%)