Bumpy experience with BCG solar

The good: - Installation was done promptly - Nkosi's team of installers are friendly and polite - the packages on offer are priced well - the installation is doing what it promises - Nkosi was committed to helping me resolve the issues I encountered

The frustrating; - Installers were still at my house 5 hours after the agreed upon time by which the installation was supposed to be finished - The installation was unfortunately faulty at first, so no electricity was being generated. Since the installation took longer than scheduled, I only discovered this the next day. The team had to come back and wire up a missing connection that was overlooked. They were quick to make an appointment to fix it, which I commend. - Communication around the payment process. The marketing says no up front payment, but I would have liked to know what the payment process after installation looks like. BCG insists on instant payment while the installers are still on site, and I only learnt this as installation was wrapping up late at night. - the installers damaged my ceiling while making modifications to the geyser, as well as the plaster on the opposite side of the wall to which the inverter and batteries were mounted. I would've appreciated if this damage was acknowledged, attempted to be fixed or accounted for in the bill.