GS
Gerome S
Active since Jun 2018
7
Reviews
0
Industries
Reviews
7 reviews12 months ago
Bumpy experience with BCG solar
The good: - Installation was done promptly - Nkosi's team of installers are friendly and polite - the packages on offer are priced well - the installation is doing what it promises - Nkosi was committed to helping me resolve the issues I encountered The frustrating; - Installers were still at my house 5 hours after the agreed upon time by which the installation was supposed to be finished - The installation was unfortunately faulty at first, so no electricity was being generated. Since the installation took longer than scheduled, I only discovered this the next day. The team had to come back and wire up a missing connection that was overlooked. They were quick to make an appointment to fix it, which I commend. - Communication around the payment process. The marketing says no up front payment, but I would have liked to know what the payment process after installation looks like. BCG insists on instant payment while the installers are still on site, and I only learnt this as installation was wrapping up late at night. - the installers damaged my ceiling while making modifications to the geyser, as well as the plaster on the opposite side of the wall to which the inverter and batteries were mounted. I would've appreciated if this damage was acknowledged, attempted to be fixed or accounted for in the bill.
0 replies
12 months ago
Frustrating experience with BCG solar
The good: - Installation was done promptly - Nkosi's team of installers are friendly and polite - the packages on offer are priced well - the installation is doing what it promises The bad: - Installers were still at my house 5 hours after the agreed upon time by which the installation was supposed to be finished - The installation was faulty, so no electricity was being generated. Since the installation took longer than scheduled, I only discovered this the next day. The team had to come back and wire up a missing connection that was overlooked. - Communication around the payment process. The marketing says no up front payment, but it does not say that Nkosi will insist on instant payment while the installers are still on site. - the installers damaged my ceiling and the plaster on the wall to which the inverter and batteries were mounted. This damage wasn't acknowledged or accounted for in the bill. - i had to follow up twice to get a CoC. I have reached out to Nkosi 5 times for an invoice, making it clear that I cannot insure the installation without it. it is now 3 months later and he still has not gotten back to me.
0 replies
67 months ago
Horrible experience installing frogfoot fibre
Have been having an incredibly disappointing experience with them. I was with Afrihost fibre for years, and never had any complaints, but recently relocated. Getting them to coordinate with frogfoot to install fibre has been incredibly frustrating. We made the order, and apart from that it was being processed, we didn't hear from them for weeks. We followed up with support a couple of times, each time hearing that our query is being escalated, and that we would receive feedback within 48 hours. Its been 9 weeks, 6 escalations, and to this day I have not received feedback. After hounding support again, we received feedback that frogfoot hadn't accepted my proof of address. We restarted the process last week in my partner's name, as his name is on the rental agreement, and they have charged me for installation, but so far, no word on when installation will be happening, and again, no feedback from afrihost.
0 replies
91 months ago
Telkom's incompetence knows no bounds
A few months ago I switched banks. Having done so, I went in store to switch the payment details of my contract. The employee I spoke to informed me that the new payment details would only be effective the following month. Fine. After payment had been deducted, I closed the account, assured that payment would be taken from my new account the following month, as keeping the old account open required me to pay fees for an account I was no longer using. However, for two months after that, Telkom was still deducting the contract payment from the old account, which obviously bounced, and incurring fees to me for their mistake. I only realised this after getting notified that the contract in question was in arrears. I was horribly frustrated at this, as the amount in arrears was double the cost the contract would normally incur, but I paid the amount begrudgingly, via the eft instructions on my invoice. For the months following, I noticed that the payment for my contract was still not being deducted from my account meaning they had not recognised the eft I made as a settling of my arrears, rather classifying it as a forward payment for the account. I was just now notified that the account has been suspended pending collections. I urge you, please never do business with these thieves. They make mistakes and rather than do anything about it, expect you to take the time to follow up that they fixed their mess, and pay for the mess they made.
0 replies
92 months ago
Excellent screen crack claim service
Though being a new company, their service is top notch. 10 days after taking out insurance on my S9+, my phone dropped and its screen cracked. I mailed the Loom claims contact (they don't have an online claims portal, the only reason why I'm not giving them 5 stars), and the support agent replied very soon explaining exactly what I needed to do. They pre-booked my device with weFix for a damage evaluation. I did have some difficulty with the weFix but I emailed the support agent and they sorted it out for me while I was still at the mall. My repair was approved the very next day and the excess deducted from my bank account, and they even arranged that my device only be handed in after weFix had stock of replacement screens like I asked, so I don't have to be without a phone for 4 weeks. I highly recommend Loom. Few things in life are as easy as dealing with them.
105 replies
92 months ago
McDelivery steals your money
I placed an order for dinner through the mcdelivery app, and after waiting for more than an hour for my food to show up, I checked the tracking link on the order confirmation email. Apparently there was a server error. Then I manually entered the order number in the app, and was told the delivery had been completed when it clearly had not. What's worse is, I paid for the meal, so not only am I hungry and foodless, but they also stole my money. I'm extremely disappointed and would not recommend the mcdelivery app to anyone.
0 replies
95 months ago
Horrible C-Fibre installation service
I placed an order for a 100mbps fibre line with 50mbps upload speed with Openserve as my provider several weeks ago. After completing the online order form with all my details and making payment, I was told I would be contacted 24 hours prior to installation to schedule a time. This never happened. A technician was dispatched, but informed me that the address they had for me was vastly different, even in another city (despite me typing the correct address on the order form), and that I would have to contact cell c to sort this out. After phoning the number I was given and being put through time and time again, I was assured that they had corrected the mistake and my installation would be redispatched. It was, only, the technician had the same incorrect address as before. The technician could only apologise profusely and explain that it was out of his hands. Since then, I have phoned cell c several times to try and get assistance, every time being put through or told to phone someone else. 6 weeks has since elapsed and I am at the point where I think it would be better to get a refund and start over with another ISP. Apart from that, when their call center called me to arrange delivery of my router, they explained that they could only make the delivery to the address for which the fibre installation was ordered, that they could only make the delivery on weekdays during office hours and that they could only deliver it to me in person, requiring my ID for receipt. Am I expected to take leave from work to receive a simple package? Very disappointed and frustrated with cell c's service, would not recommend doing business with them.
265 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (14.285714285714286%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)