Frustrating experience with BCG solar

The good: - Installation was done promptly - Nkosi's team of installers are friendly and polite - the packages on offer are priced well - the installation is doing what it promises

The bad: - Installers were still at my house 5 hours after the agreed upon time by which the installation was supposed to be finished - The installation was faulty, so no electricity was being generated. Since the installation took longer than scheduled, I only discovered this the next day. The team had to come back and wire up a missing connection that was overlooked. - Communication around the payment process. The marketing says no up front payment, but it does not say that Nkosi will insist on instant payment while the installers are still on site. - the installers damaged my ceiling and the plaster on the wall to which the inverter and batteries were mounted. This damage wasn't acknowledged or accounted for in the bill. - i had to follow up twice to get a CoC. I have reached out to Nkosi 5 times for an invoice, making it clear that I cannot insure the installation without it. it is now 3 months later and he still has not gotten back to me.