

B+D Auto Body Spares
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, B+D Auto Body Spares delivers a consistently strong customer experience, particularly in ordering ease, fast delivery, and attentive staff. The business is frequently praised for responsive communication via WhatsApp and named staff members like Dwayne, Dean, and Renaldo. However, occasional refund disputes and delivery issues surface as pain points that detract from Communication & Aftercare (3.5) and Sales & Purchase Experience (4.1).
Replied to 83% of negative reviews
Typically takes less than 54 hours 51 min to reply
TrustIndex
0
Score
Ranking
#11
in Repairs & Service
Avg Reply
27 hours 2 minutes
NPS Score
85
Recommended: Very Likely
Replied to 83% of negative reviews
Typically takes less than 54 hours 51 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Placed an order on used tail lights online.Dwayne sent a message saying they were priced incorrectly and they would refund me.I sent my banking details and now i must keep on reminding them.
1 reviews | Active since Jan 2020
Placed an order on used tail lights online.Dwayne sent a message saying they were priced incorrectly and they would refund me.I sent my banking details and now i must keep on reminding them.
1 reviews | Active since Jan 2020
I would like to give B+D auto body a fantastic review. They have a wide range of products and easy to use platform for online orders. Dwayne was my sales rep and has been an awesome help with facilitating everything for me, my hat goes off to him. He sent me the pictures of my product before my product was packaged for delivery (which I don't see happening with other companies) and was always in touch whenever I had questions to ask. Give that man a Bells!!!! I'm extremely happy with the service I received and would recommend B+D auto body spares to anyone that's interested with purchasing from them.
1 reviews | Active since Jan 2020
I would like to give B+D auto body a fantastic review. They have a wide range of products and easy to use platform for online orders. Dwayne was my sales rep and has been an awesome help with facilitating everything for me, my hat goes off to him. He sent me the pictures of my product before my product was packaged for delivery (which I don't see happening with other companies) and was always in touch whenever I had questions to ask. Give that man a Bells!!!! I'm extremely happy with the service I received and would recommend B+D auto body spares to anyone that's interested with purchasing from them.
1 reviews | Active since Jan 2020
I spoke to Renaldo at about 12pm yesterday, after searching for two weeks for this part. Im glad to say that today it was delivered and I received the right one The service was more then anything I could ask for Thank you🙏🏾
1 reviews | Active since Jan 2020
I spoke to Renaldo at about 12pm yesterday, after searching for two weeks for this part. Im glad to say that today it was delivered and I received the right one The service was more then anything I could ask for Thank you🙏🏾
1 reviews | Active since Jan 2020
It was the 1st I ordered something from You guys and I received the item without any Issue and within the time frame
1 reviews | Active since Jan 2020
It was the 1st I ordered something from You guys and I received the item without any Issue and within the time frame
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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