B+D Auto Body Spares
Claimed Business
B+D Auto Body Spares
Claimed Business
67 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, B+D Auto Body Spares delivers a consistently strong customer experience, particularly in ordering ease, fast delivery, and attentive staff. The business is frequently praised for responsive communication via WhatsApp and named staff members like Dwayne, Dean, and Renaldo. However, occasional refund disputes and delivery issues surface as pain points that detract from Communication & Aftercare (3.5) and Sales & Purchase Experience (4.1).
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name Dwayne, Dean, and Renaldo as friendly, patient, and professional. Staff go the extra mile by sending product photos before shipping and proactively following up on orders.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Repairs & Service
27 hours 2 minutesAverage Time To Reply
85 NPSRecommended: Very Likely
Replied to 83% of negative reviews
Typically takes less than 54 hours 51 min to reply
TrustIndex
0
Score
Ranking
#11
in Repairs & Service
Avg Reply
27 hours 2 minutes
NPS Score
85
Recommended: Very Likely
Replied to 83% of negative reviews
Typically takes less than 54 hours 51 min to reply
Review Distribution
4.6|67 Reviews
May '25 - Apr '26
5(89.1%)
4(0%)
3(1.6%)
2(0%)
1(9.4%)
5(89.1%)
4(0%)
3(1.6%)
2(0%)
1(9.4%)
Recent reviews (67)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
L
TN
Tapiwanashe N
1 reviews | Active since Jan 2020
6 Mar 2026, 13:01
They dragging with a refund after they advertised lights with wrong pricing.
Placed an order on used tail lights online.Dwayne sent a message saying they were priced incorrectly and they would refund me.I sent my banking details and now i must keep on reminding them.
Helpful (0)
|Replies (0)TN
Tapiwanashe N
1 reviews | Active since Jan 2020
6 Mar 2026, 13:01
They dragging with a refund after they advertised lights with wrong pricing.
Placed an order on used tail lights online.Dwayne sent a message saying they were priced incorrectly and they would refund me.I sent my banking details and now i must keep on reminding them.
0
Replies (0)P
SM
Simon M
1 reviews | Active since Jan 2020
27 Feb 2026, 13:23
Great products and exceptional service
I would like to give B+D auto body a fantastic review. They have a wide range of products and easy to use platform for online orders. Dwayne was my sales rep and has been an awesome help with facilitating everything for me, my hat goes off to him. He sent me the pictures of my product before my product was packaged for delivery (which I don't see happening with other companies) and was always in touch whenever I had questions to ask. Give that man a Bells!!!! I'm extremely happy with the service I received and would recommend B+D auto body spares to anyone that's interested with purchasing from them.
Helpful (0)
|Replies (0)SM
Simon M
1 reviews | Active since Jan 2020
27 Feb 2026, 13:23
Great products and exceptional service
I would like to give B+D auto body a fantastic review. They have a wide range of products and easy to use platform for online orders. Dwayne was my sales rep and has been an awesome help with facilitating everything for me, my hat goes off to him. He sent me the pictures of my product before my product was packaged for delivery (which I don't see happening with other companies) and was always in touch whenever I had questions to ask. Give that man a Bells!!!! I'm extremely happy with the service I received and would recommend B+D auto body spares to anyone that's interested with purchasing from them.
0
Replies (0)N
Ntombi
1 reviews | Active since Jan 2020
25 Feb 2026, 14:58
I spoke to Renaldo at about 12pm yesterday, after searching for two weeks for this part
I spoke to Renaldo at about 12pm yesterday, after searching for two weeks for this part. Im glad to say that today it was delivered and I received the right one The service was more then anything I could ask for Thank you🙏🏾
Helpful (0)
|Replies (0)N
Ntombi
1 reviews | Active since Jan 2020
25 Feb 2026, 14:58
I spoke to Renaldo at about 12pm yesterday, after searching for two weeks for this part
I spoke to Renaldo at about 12pm yesterday, after searching for two weeks for this part. Im glad to say that today it was delivered and I received the right one The service was more then anything I could ask for Thank you🙏🏾
0
Replies (0)ΜΕ
Μυιεδεζα Εικαη
1 reviews | Active since Jan 2020
20 Feb 2026, 13:29
It was the 1st I ord...
It was the 1st I ordered something from You guys and I received the item without any Issue and within the time frame
Helpful (0)
|Replies (0)ΜΕ
Μυιεδεζα Εικαη
1 reviews | Active since Jan 2020
20 Feb 2026, 13:29
It was the 1st I ord...
It was the 1st I ordered something from You guys and I received the item without any Issue and within the time frame
0
Replies (0)T