Going the exstra mile in customer service

After a bit of a ruff start i must say corne an lindie went out of their way and went the extra mile to solve the issue ( that was not caused by them but by unfortunate circumstances ) they even this morning delivered my parcel them selves due to a lack of time and to make sure there is no further delays due to waiting for courier company!! Thank you so so much for all the trouble you went through. Will definitely make use of you again!!