Poor service, delayed delivery

I used to order from Be Fabulous Jewellery all the time and I would receive my orders within 24 hours. I placed an order on 03 November 2024. Their estimated delivery time is 7-10 working days. I followed up with them via phone and email on 19 November 2024 and they said that they were waiting for stock to arrive. It is now 26 November 2024 and I haven’t heard anything. They haven’t even sent a follow up email to advise progress.

I am starting to suspect that they are advertising items that are not yet in stock and then taking advance payments before the goods are received.