GS
Gillian S
Active since Dec 2010
8
Reviews
0
Industries
Reviews
8 reviews17 months ago
Poor service, delayed delivery
I used to order from Be Fabulous Jewellery all the time and I would receive my orders within 24 hours. I placed an order on 03 November 2024. Their estimated delivery time is 7-10 working days. I followed up with them via phone and email on 19 November 2024 and they said that they were waiting for stock to arrive. It is now 26 November 2024 and I haven’t heard anything. They haven’t even sent a follow up email to advise progress. I am starting to suspect that they are advertising items that are not yet in stock and then taking advance payments before the goods are received.
0 replies
34 months ago
*********
I was advised by another Bank that I have been listed on the SAFPS database by ABSA in December 2020 and they advised me to contact SAFPS to obtain a "clearance letter". I have not had a banking relationship with ABSA since 2017 so I am not aware of the reason why I have been listed? When I called SAFPS, they tried to do a telephonic security check - but I failed because their data is outdated. They then declined to assist me. When I asked how I can either remove the listing or update my details with them, they said that I have to send them an email with my ID and proof of residence - which is also not secure? I have tried to call ABSA ***** department but they can only log a case I have 3 questions: 1. How can a Bank register a member without the member's consent? 2. How can SAFPS claim to practice ***** prevention but ask members to email personal information? 3. How can a member be cleared when they weren't aware that they have been listed in the first place? Surely this is ********* behaviour?
0 replies
39 months ago
Excellent claim fulfillment experience
I recently had a claim on one of my Lifestyle policies. The entire experience was well managed and my claim was fulfilled promptly. I had the pleasure of dealing with Wesley Ramsamy from the claims department and he was professional and responsive. Proudly Bidvest for sure.
73 replies
41 months ago
Christmas order disappointment.
I placed an order for personalized Xmas placemats on the 27th November 2022. Order number 11690. I understood that personalized items took 10 working days and I trusted that I would receive the items before I departed on holiday on 16th December 2022. On the 7th December 2022, I received an email to approve the artwork - which I replied and approved. I sent a follow up email on the 9th December to see whether the items would be received on time - no response. On the 12th December 2022, I received ANOTHER email asking me to approve the artwork AGAIN??? I then replied and noted my concern that the items would not be ready if they haven’t even begun production - no reply. On the 14th December 2022, I sent another email to enquire on the status of my order - no reply. I am now leaving for holiday without my items that were so critical for my family Christmas lunch.
0 replies
53 months ago
New account system - unable to pay my account
Apparently MTN are changing their accounts system and I do not appear to have been advised that the account number I was using for the past 23 years to pay via EFT was changed. I only detected this when my latest statement arrived on 19 November and my payment wasn’t reflected. I immediately logged a call - SR1-10637724888. Since 19 November to date, I have spoken to 6 Agents who claim that the banking team have not responded to the request. The Agents claim that they have no power other than to keep escalating. To compound matters, when I try to update my online banking to reflect the new account number, it is rejected. Now my account is 2 months in arrears and I am unable to pay MTN. The Agents have placed a “payment arrangement” on my account, but this does not help my credit profile, nor does it resolve the issues. After 23 years of loyalty, I am considering alternate options. I would be grateful if the Banking team could please action my requests.
0 replies
54 months ago
Constant Spam calls
Cartrack sales agents keep hounding me despite blocking their number. They just call from another number. I even beg their agents to remove me from their mailing list to no avail.
53 replies
57 months ago
Incorrect cellphone number
It appears that MBD have the incorrect cellphone number for an individual who has bad debt on a Standard Bank credit card. I have been harrassed with threatening sms messages for over 2 months now. On 20 July 2021, I spoke to Mathabo Mokoena who logged a request to remove my number from the system. on 26 July 2021, I spoke to Sanele Vilakazi who claims that they first need to investigate to ensure that I am legitimate and not linked to this particular bad debt? Sanele also claims that it takes 30 days to amend an incorrect cellphone number on the MBD systems? This is not acceptable and is also in contravention of my rights under POPIA. I expect a letter of apology from MBD and I expect my cellphone number to be removed from the incorrect debtor with immediate effect.
53 replies
78 months ago
Complaint - delayed payment
I am an existing African Bank customer and I applied for a new loan on Friday the 15th November 2019. This loan was intended to settle my existing account and provide an additional cash advance. The loan was approved and I did a telephonic contract on the morning of Monday 18th November 2019. I then went out of country until Wednesday the 20th November 2019. On the 20th November 2019, I called the sales department to find out why I had not received the payment. The first agent told me that my loan was declined? After pushing her for more information did she finally acknowledge that it was not declined, but rejected due to invalid bank account details? When I advised her that the bank account is the existing account that my current loan is being deducted from and I had sent 3 months’ stamped bank statements as part of the application process, she transferred me to the Sales supervisor. He has been very professional and he tried to escalate the query to the IT department. They have taken a full 48 hours to reply with the same response – bank account rejected? I am currently on business travel and am unable to go into an African Bank branch to validate my bank details. I also find it unnecessary to go into the branch to validate my bank details when it is an existing account that you are currently deducting my loan repayments from and I have submitted 3 months’ bank statements already? It has now been 7 days since my loan was approved and I have still not received the payment.
315 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)