Beares Furniture demands I go to LOAN SHARK to pay arrear account

I opened an account with this company and I have come to regret it a great deal. I stopped paying this account due to the quality of the item I received. That was sorted, then a few days ago I requested a settlement amount for my account so I can settle it because I've been threatened a great deal by the people of Beares Furniture. Now, their manager has started coming to my house after hours EVERYDAY DEMANDING THAT I GO TO A LOAN SHARK AND PAY CASH TO HIM. What kind of sh*t show are you people running there. Is this even legal???????