HelloPeter Complaint – Beares (Claremont, Cape Town)

This is my first time buying from Beares, and unfortunately, my experience has been very disappointing and frustrating.

I purchased a fridge and a wardrobe from the Beares Claremont store in Cape Town. During the sales process, everything went smoothly. The staff were friendly and helpful, and I signed the contract without any issues. Delivery was also done without problems.

However, after delivery, the service completely fell apart.

The wardrobe was delivered in boxes and not assembled, and I was never informed about when or whether someone would come to assemble it. There was no proper communication, no clear instructions, and no follow-up from the store. I contacted the workers and the store several times and kept getting runarounds and vague answers about when someone would come to assemble the wardrobe. My messages and calls were not taken seriously.

Because of this, I had to find someone myself to assemble the wardrobe, which means extra costs out of my own pocket for something that should have been handled properly by Beares. When we opened the boxes, we discovered that some parts were missing, so the wardrobe cannot even be fully assembled.

This has been a terrible first experience with Beares. The service was great only until I signed the contract—after that, the support disappeared. It feels like customers are only important until the sale is made.

If I had known this is how Beares operates, I would never have signed the contract. Honestly, I wish I could return everything because I do not want to deal with a company that is dishonest and has such poor communication and after-sales service.

I expect Beares to urgently provide the missing parts, fix this situation, and address the inconvenience and extra costs I’ve had to incur. This level of service is unacceptable.