ZM
Zintle M
Active since Feb 2026
2
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0
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Reviews
2 reviews2 months ago
HelloPeter Complaint – Beares (Claremont, Cape Town)
This is my first time buying from Beares, and unfortunately, my experience has been very disappointing and frustrating. I purchased a fridge and a wardrobe from the Beares Claremont store in Cape Town. During the sales process, everything went smoothly. The staff were friendly and helpful, and I signed the contract without any issues. Delivery was also done without problems. However, after delivery, the service completely fell apart. The wardrobe was delivered in boxes and not assembled, and I was never informed about when or whether someone would come to assemble it. There was no proper communication, no clear instructions, and no follow-up from the store. I contacted the workers and the store several times and kept getting runarounds and vague answers about when someone would come to assemble the wardrobe. My messages and calls were not taken seriously. Because of this, I had to find someone myself to assemble the wardrobe, which means extra costs out of my own pocket for something that should have been handled properly by Beares. When we opened the boxes, we discovered that some parts were missing, so the wardrobe cannot even be fully assembled. This has been a terrible first experience with Beares. The service was great only until I signed the contract—after that, the support disappeared. It feels like customers are only important until the sale is made. If I had known this is how Beares operates, I would never have signed the contract. Honestly, I wish I could return everything because I do not want to deal with a company that is dishonest and has such poor communication and after-sales service. I expect Beares to urgently provide the missing parts, fix this situation, and address the inconvenience and extra costs I’ve had to incur. This level of service is unacceptable.
106 replies
2 months ago
HelloPeter Complaint – Lewis Store (Claremont, Cape Town)
This is my first time buying from Lewis, and honestly, my experience has been absolutely horrible so far. I purchased a fridge and a wardrobe from the Lewis Claremont store in Cape Town. During the sale process, everything was smooth and professional. The staff were very helpful, eager to make the sale, and I signed the contract with no issues. Delivery of the items also went fine. However, the problems started immediately after delivery. The wardrobe was delivered in boxes and not assembled, and I was never informed about when or whether someone would come to assemble it. There was no communication, no follow-up, and no clear process explained to me. I contacted the workers and the store multiple times and was given runarounds and empty promises about when someone would come to assemble the wardrobe. My calls and messages were either ignored or not taken seriously. Because of the poor communication and delays, I had to find someone else to assemble the wardrobe, which means extra costs out of my own pocket for something that should have been handled properly by Lewis. When we opened the boxes, we discovered that some parts were missing, meaning the wardrobe cannot even be assembled properly. This whole experience has been extremely disappointing and stressful. I feel misled and let down. The service was great only until I signed the contract—after that, the support disappeared. It feels like Lewis only cares about making the sale and not about the customer afterward. If I had known this is how Lewis operates, I would never have signed the contract. Honestly, I wish I could return everything because I do not want to deal with a company that is dishonest and has such poor communication and after-sales service. I expect Lewis to urgently resolve this issue, provide the missing parts, and compensate for the inconvenience and extra costs I’ve had to incur. This is not the level of service anyone should receive from a reputable retailer.
0 replies
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1 Star
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