Poor customer service, Non Delivery of paid goods, Non return of refund

My experience with Bed Studio has been of a poor standard. After lay buying a Head Board through them, on the date my item was meant to be completed ad ready for collection- I got no update from the store to inform me why it was late. I visited the store and was told they'd call me which they did not. By Mid December I visited the store again in Galleria Mall , Amanzimtoti, and was told they'd lost a supplier and therefore facing some internal delays. They promised to call in January 15 when suppliers opened- little did I know, the branch was actually shutting down.

25th of January I visited the branch after not receiving a call, only to find their doors closed. After made numerous attempts via email and telephonically, requesting a refund but keep getting told that the matter has been escalated to finance.

Sharleen, who seems to be in charge of finance is not responding to any of my emails regarding my request. I am beyond ****ed and want my full refund back!