Bad service from bedazzled beauty studio

So I bought my sister a bridal shower gift. My gift was 1 hour of msg with her husband to at bedazzled beauty studio in Bedfordview. So I called I think it was on Friday last week to make a booking. N I was told to send da voucher on deya WhatsApp n make da booking. No one told me Dat the date I wanted was fully booked. When I made the booking via WhatsApp I was told that dey want an attachment not a photo. I first time I sent for my booking I sent the voucher da same way, as a picture. And the photo as they call it has the voucher. So I told the person I was chatting to by the name of Rizwan that I will bring the copy when I come there but in da meantime they can use the voucher appearing on the photo. She refused n I told her she is being difficult for nothing. N she told me to get a refund if I m not happy with their service. I feel like she belittled me because she believes she has clients who are more worth of being treated with respect. She treated me unfairly and I feel like I am not getting fair treatment because I bought my voucher while on special with daddy's deals n they Don really want to give discounts. [12/03, 8:22 AM] Bedazzled Massa: Morning [12/03, 8:22 AM] Bedazzled Massa: We not accepting appointments on the 8th [12/03, 8:23 AM] Bedazzled Massa: Due to a private function [12/03, 8:29 AM] refiloesibei: Which date are available? [12/03, 8:31 AM] refiloesibei: This was not mentioned to me during our telephone conversation. U r inconveniencing me as I have already asked for leave on dis specific day. [12/03, 8:31 AM] Bedazzled Massa: Please pop as email Attach your voucher [12/03, 8:32 AM] Bedazzled Massa: I'm sorry if someonebooked the entire spa [12/03, 8:32 AM] Bedazzled Massa: Before you b0oked us [12/03, 8:32 AM] refiloesibei: I did. The same time I sent da WhatsApp [12/03, 8:32 AM] refiloesibei: Check ur emails [12/03, 8:32 AM] Bedazzled Massa: This is the first WhatsApp we received [12/03, 8:32 AM] Bedazzled Massa: Your name [12/03, 8:32 AM] Bedazzled Massa: As the 8th been booked out a month in advance [12/03, 8:34 AM] Bedazzled Massa: Sorry [12/03, 8:34 AM] Bedazzled Massa: Unfortunately [12/03, 8:34 AM] Bedazzled Massa: If we booked out we booked [12/03, 8:34 AM] Bedazzled Massa: And also we close at 2pm [12/03, 8:35 AM] Bedazzled Massa: We received your email [12/03, 8:35 AM] Bedazzled Massa: Todag [12/03, 8:35 AM] Bedazzled Massa: Today as we closed on a Sunday [12/03, 8:35 AM] Bedazzled Massa: Please email us a date and time we can assist you [12/03, 8:35 AM] Bedazzled Massa: Thank you [12/03, 8:36 AM] refiloesibei: Let's cut da story short, give me da date u guys will be available. [12/03, 8:36 AM] Bedazzled Massa: Also we need a attachment of the voucher [12/03, 8:36 AM] Bedazzled Massa: As a photo of a photo we can't scan [12/03, 8:36 AM] Bedazzled Massa: To redeem [12/03, 9:27 AM] refiloesibei: Gosh, u jst being difficult [12/03, 11:57 AM] Bedazzled Massa: Can you please email us the date and time that you would like to come in besides surtaday the 8th will confirm and plz attach the voucher as well thank you [12/03, 11:58 AM] refiloesibei: Who am I chatting with? You asked for my name and I gave you. [12/03, 11:58 AM] refiloesibei: I will bring da copy da day I come neh. [12/03, 12:00 PM] refiloesibei: In da meantime use da code that you see on the attached photo as u call it. [12/03, 2:02 PM] Bedazzled Massa: Its rizwana [12/03, 2:02 PM] Bedazzled Massa: We need the voucher for the booking [12/03, 2:03 PM] Bedazzled Massa: Sorry how am I being difficult [12/03, 2:03 PM] Bedazzled Massa: If we booked [12/03, 2:04 PM] Bedazzled Massa: If u unhappy with the service [12/03, 2:04 PM] Bedazzled Massa: Please request refund [12/03, 2:05 PM] Bedazzled Massa: From daddy's deals [12/03, 2:05 PM] refiloesibei: ?? [12/03, 2:05 PM] Bedazzled Massa: Thank u