RS
Refiloe S
Active since Dec 2018
8
Reviews
0
Industries
Reviews
8 reviews46 months ago
Scammed me of R300
Magoebaskloof hotel (not Magoebaskloof getaway) scammed me of R300. They double deducted for a massage. I forwarded proof of payment and bank statements to proof the double deduction but I was told they can't call me because they don't have airtime. I was assisted by Caroline, Vincent and Jadon but none of them has bothered to explain where the other R300 went to cos on my statement is reflected as Magoebaskloof hotel. They blocked both my husband and I's number because they don't want to refund me. Their contact number is 015 590 990. I am so ashamed of their criminal act
0 replies
51 months ago
Worst service received
Good day. On the 31st of January 2022 I went to the boxer store in the Chris Hani mall at ab 6pm where I spent about 2 hours in the shop. The service from the cashier was OK however I got to the door where the roller shutter door was already closed. I ask one of the security guards (a lady by the name of Maria, this is the name she gave me as she had no name tag) to kindly please open the shutter door as t could not pick or pull out the trolley as it was full. I also mentioned to her I have a back or spinal cord problem as a result I couldn't push out the trolley as the door they were using or had opened for us to use was high up therefore I was instructed to carry the trolley full of groceries. Maria then told me I had to carry that trolley because no one forced me to buy that grocery . She said every customer has to carry their trollies on their own. The worst thing was the way she said it with so much rudeness, disrespect and anger towards me. I honestly think I deserve some respect just as much as we respect them. I was really disappointed considering the age of the person who was rude to me.
53 replies
58 months ago
Best service received this year(2021)
I would like to thank Porcia.Farrett2@absa.africa for her patience and a great service received. I constantly received feedback and updates with regard to the claim. Yesterday I even sent an email about passed 7 in the evening and I have to say I was impressed to see her reply back to meat that night. She really serves and assist her customers beyond. I really appreciate and am thankful for your best service my dear. Happiest customers because of you. ????????
53 replies
58 months ago
Fraudulent policy
Dear Client, thank you for choosing a Clientele Funeral Plan, Pol No 70000406241. Rest assured knowing your loved ones will be taken care of when you are no longer around. Cover amount for the main member is R30000. Your first premium of R240.00 will be debited by 23 Jul. Regards, 0113203000 (142) The above message is what I received shocking to me because I hve never even one called Clientele for any. The message has a policy no and a deduction date but I have never give my banking details to clientele nor request for any service of any sort from them. I am so angry right now that they can just send me a message confirming a debit order date while the there is not even my name on the policy they claim I took. I want this stupid policy of theirs canceled if it is indeed in my name. ???????
106 replies
58 months ago
Worst service received
More than 30 days of having made a claim, up to this day I have not received feedback from Tshepiso.Molefane@absa.africa. I was always the one calling to get feedback on the progress of the claim. I forwarded my concerns to her line manager of which nothing much has been done by the manager either. I am deeply disappointed by the service received. I have to say though not once have I not received the best service from the call center department. It's just so frustrating that one department can give both the worst and best service. If only the training and will to assist that is given to the call center employees can also be given to the consultant assigned to deal directly with claim. Very disappointing with the lack of communication I received from Tshepiso.Molefane@absa.africa.
53 replies
78 months ago
Bad service
Good day I am so disappointed with the shoprite staff, I went to play lottery and I was directed to join a long que. When it was my turn to be assisted the security guard and the shoprite staff by the name of Portia rudely turned me back saying that they are offline what are they supposed to do when I asked them if it's all places offline because immediately leaving their shop I went to another store where I was assisted. Regards Unhappy customer
0 replies
81 months ago
Poor service
I am not happy at all. I have requested for a settlement letter 3 weeks ago and I still have not received it. I sent it again 2 weeks back still nothing. Now I can't plan my finances because of poor service from finchoice. M really disappointed.
105 replies
90 months ago
Bad service from bedazzled beauty studio
So I bought my sister a bridal shower gift. My gift was 1 hour of msg with her husband to at bedazzled beauty studio in Bedfordview. So I called I think it was on Friday last week to make a booking. N I was told to send da voucher on deya WhatsApp n make da booking. No one told me Dat the date I wanted was fully booked. When I made the booking via WhatsApp I was told that dey want an attachment not a photo. I first time I sent for my booking I sent the voucher da same way, as a picture. And the photo as they call it has the voucher. So I told the person I was chatting to by the name of Rizwan that I will bring the copy when I come there but in da meantime they can use the voucher appearing on the photo. She refused n I told her she is being difficult for nothing. N she told me to get a refund if I m not happy with their service. I feel like she belittled me because she believes she has clients who are more worth of being treated with respect. She treated me unfairly and I feel like I am not getting fair treatment because I bought my voucher while on special with daddy's deals n they Don really want to give discounts. [12/03, 8:22 AM] Bedazzled Massa: Morning [12/03, 8:22 AM] Bedazzled Massa: We not accepting appointments on the 8th [12/03, 8:23 AM] Bedazzled Massa: Due to a private function [12/03, 8:29 AM] refiloesibei: Which date are available? [12/03, 8:31 AM] refiloesibei: This was not mentioned to me during our telephone conversation. U r inconveniencing me as I have already asked for leave on dis specific day. [12/03, 8:31 AM] Bedazzled Massa: Please pop as email Attach your voucher [12/03, 8:32 AM] Bedazzled Massa: I'm sorry if someonebooked the entire spa [12/03, 8:32 AM] Bedazzled Massa: Before you b0oked us [12/03, 8:32 AM] refiloesibei: I did. The same time I sent da WhatsApp [12/03, 8:32 AM] refiloesibei: Check ur emails [12/03, 8:32 AM] Bedazzled Massa: This is the first WhatsApp we received [12/03, 8:32 AM] Bedazzled Massa: Your name [12/03, 8:32 AM] Bedazzled Massa: As the 8th been booked out a month in advance [12/03, 8:34 AM] Bedazzled Massa: Sorry [12/03, 8:34 AM] Bedazzled Massa: Unfortunately [12/03, 8:34 AM] Bedazzled Massa: If we booked out we booked [12/03, 8:34 AM] Bedazzled Massa: And also we close at 2pm [12/03, 8:35 AM] Bedazzled Massa: We received your email [12/03, 8:35 AM] Bedazzled Massa: Todag [12/03, 8:35 AM] Bedazzled Massa: Today as we closed on a Sunday [12/03, 8:35 AM] Bedazzled Massa: Please email us a date and time we can assist you [12/03, 8:35 AM] Bedazzled Massa: Thank you [12/03, 8:36 AM] refiloesibei: Let's cut da story short, give me da date u guys will be available. [12/03, 8:36 AM] Bedazzled Massa: Also we need a attachment of the voucher [12/03, 8:36 AM] Bedazzled Massa: As a photo of a photo we can't scan [12/03, 8:36 AM] Bedazzled Massa: To redeem [12/03, 9:27 AM] refiloesibei: Gosh, u jst being difficult [12/03, 11:57 AM] Bedazzled Massa: Can you please email us the date and time that you would like to come in besides surtaday the 8th will confirm and plz attach the voucher as well thank you [12/03, 11:58 AM] refiloesibei: Who am I chatting with? You asked for my name and I gave you. [12/03, 11:58 AM] refiloesibei: I will bring da copy da day I come neh. [12/03, 12:00 PM] refiloesibei: In da meantime use da code that you see on the attached photo as u call it. [12/03, 2:02 PM] Bedazzled Massa: Its rizwana [12/03, 2:02 PM] Bedazzled Massa: We need the voucher for the booking [12/03, 2:03 PM] Bedazzled Massa: Sorry how am I being difficult [12/03, 2:03 PM] Bedazzled Massa: If we booked [12/03, 2:04 PM] Bedazzled Massa: If u unhappy with the service [12/03, 2:04 PM] Bedazzled Massa: Please request refund [12/03, 2:05 PM] Bedazzled Massa: From daddy's deals [12/03, 2:05 PM] refiloesibei: ?? [12/03, 2:05 PM] Bedazzled Massa: Thank u
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)