BS
Boxer Superstores
Verified Business
BS
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Boxer Superstores faces severe and systemic challenges across virtually every dimension of its customer experience. Staff rudeness and dismissiveness dominate feedback, with pricing discrepancies eroding trust. Refund and return processes are adversarial and drawn out, while digital platforms and loyalty programmes frustrate rather than reward. A small number of individual employees earn genuine praise, but they are exceptions within a deeply troubled service culture.
Top Strengths:
- •Customer Service & Support: A handful of named employees such as Diamanté Mncube, Zimi, Odwa, and Andiswa earn heartfelt praise for warm greetings and proactive help, showing that pockets of excellent service do exist within the network.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.8Trustindex Rating
#2Ranked In Grocery & Food
29 hours 7 minutesAverage Time To Reply
-39 NPSRecommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 31 hours 7 min to reply
TrustIndex
2.8
Score
Ranking
#2
in Grocery & Food
Avg Reply
29 hours 7 minutes
NPS Score
-39
Recommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 31 hours 7 min to reply
Review Distribution
1.4|184 Reviews
May '25 - Apr '26
5(8.1%)
4(2.3%)
3(0%)
2(1.7%)
1(87.9%)
5(8.1%)
4(2.3%)
3(0%)
2(1.7%)
1(87.9%)
Recent reviews (184)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Siphamandla N
1 reviews | Active since Jan 2020
19 Mar 2026, 09:59
Boxer Senaoane HORRIBLE Customer Service
It is always unpleasant to do shopping at Boxer Senaoane, especially when it comes to cashiers, they don’t Greet customers, don’t ask if you have a Boxer Rewards card, to top it all, they’ll be having chit chats with the packers (personal chats) that are not even work related, the cashier doesn’t smile and all they know and to ask is “Plastic” you don’t even know what they mean by that “if you want a plastic bag or you have your own plastic bag”. And with today’s incident it’s always with Kwanele Nkabinde, she’s always having chats with packers, she didn’t greet, didn’t ask for a Boxer rewards card, then after paying she moves away from her till and speaks to colleagues, I had to ask her for my till slip, cause you can’t even leave the store without your till slip. I don’t know if the cashiers get trained on how to treat customers or do they even know what customer service means… and I have to say that this behaviour won’t stop cause Supervisors and Managers of the store allow it, there’s no disciplinary action that happens when we complain about such, forgetting that we spend our hard earned money in the store. Boxer you really need to invest on Mystery Shoppers that will get to see all the nonsense that happens in your stores… cashiers are the last face value of the business and it isn’t good for customers to leave the store with a bitter taste. The last time I complained a manager told me or asked me to say not to do online reviews on their store cause it puts the workers jobs at risk, yet they not doing anything about the behavior and their bad customer service in the store. There’s nothing difficult with greeting with a smile, asking for a Boxer’s rewards card and to ask if you want a plastic bag or not, then finally, thank you, enjoy your day. Such complaints wouldn’t even be here… And I also have to give Credit where it’s due, there’s a cashier polite and always greets with a smile and asks nicely the method of payment and says Thank you her name is “Londiwe” she gives good customer service. Thank you.
Helpful (0)
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Siphamandla N
1 reviews | Active since Jan 2020
19 Mar 2026, 09:59
Boxer Senaoane HORRIBLE Customer Service
It is always unpleasant to do shopping at Boxer Senaoane, especially when it comes to cashiers, they don’t Greet customers, don’t ask if you have a Boxer Rewards card, to top it all, they’ll be having chit chats with the packers (personal chats) that are not even work related, the cashier doesn’t smile and all they know and to ask is “Plastic” you don’t even know what they mean by that “if you want a plastic bag or you have your own plastic bag”. And with today’s incident it’s always with Kwanele Nkabinde, she’s always having chats with packers, she didn’t greet, didn’t ask for a Boxer rewards card, then after paying she moves away from her till and speaks to colleagues, I had to ask her for my till slip, cause you can’t even leave the store without your till slip. I don’t know if the cashiers get trained on how to treat customers or do they even know what customer service means… and I have to say that this behaviour won’t stop cause Supervisors and Managers of the store allow it, there’s no disciplinary action that happens when we complain about such, forgetting that we spend our hard earned money in the store. Boxer you really need to invest on Mystery Shoppers that will get to see all the nonsense that happens in your stores… cashiers are the last face value of the business and it isn’t good for customers to leave the store with a bitter taste. The last time I complained a manager told me or asked me to say not to do online reviews on their store cause it puts the workers jobs at risk, yet they not doing anything about the behavior and their bad customer service in the store. There’s nothing difficult with greeting with a smile, asking for a Boxer’s rewards card and to ask if you want a plastic bag or not, then finally, thank you, enjoy your day. Such complaints wouldn’t even be here… And I also have to give Credit where it’s due, there’s a cashier polite and always greets with a smile and asks nicely the method of payment and says Thank you her name is “Londiwe” she gives good customer service. Thank you.
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nokuthula F
1 reviews | Active since Jan 2020
18 Mar 2026, 17:21
Rotten hampers both the rice and maize meal i an really ****ed cause we can get sick
I bought the hamper deal at boxer tower mall in klerksdorp December only to find the rice was rotten but the expiry day was 2027 now I bought the hamper deal the maize meal is rotten and we just ate it once and when we pour it in the bucket the maize meal is rotten underneath and its been smelling thinking maybe its our smell but nope it is rotten and I have prove but I dont have the slip
Helpful (0)
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nokuthula F
1 reviews | Active since Jan 2020
18 Mar 2026, 17:21
Rotten hampers both the rice and maize meal i an really ****ed cause we can get sick
I bought the hamper deal at boxer tower mall in klerksdorp December only to find the rice was rotten but the expiry day was 2027 now I bought the hamper deal the maize meal is rotten and we just ate it once and when we pour it in the bucket the maize meal is rotten underneath and its been smelling thinking maybe its our smell but nope it is rotten and I have prove but I dont have the slip
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Replies (0)NC
Nomapaseka C
1 reviews | Active since Jan 2020
17 Mar 2026, 06:08
I bought rotten eggs at boxer
I bought eggs 0n 03/03/2026 said expire date is 25/03/2026 but when I started to eat them they were already rotten. I have to throw some of them away.
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Nomapaseka C
1 reviews | Active since Jan 2020
17 Mar 2026, 06:08
I bought rotten eggs at boxer
I bought eggs 0n 03/03/2026 said expire date is 25/03/2026 but when I started to eat them they were already rotten. I have to throw some of them away.
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Herholdt W
1 reviews | Active since Jan 2020
15 Mar 2026, 06:10
Bad boxer
I give it a absolute worst writing there is people or rude that work here employees are unorganized and also *****ing time by closing early and opening late
Helpful (0)
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Herholdt W
1 reviews | Active since Jan 2020
15 Mar 2026, 06:10
Bad boxer
I give it a absolute worst writing there is people or rude that work here employees are unorganized and also *****ing time by closing early and opening late
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Fanwell D
1 reviews | Active since Jan 2020
12 Mar 2026, 15:20
Untidy and bad smelling shop
Please make sure that your store is always neat and clean especially the bread cutting department at your Boksburg branch please and your bakery department staff must prioritize hygiene.
Helpful (0)
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Lebogang S
1 reviews | Active since Jan 2020
10 Mar 2026, 10:36
Appreciation of the CCTV guy and the team of management as a whole
Good day I went to buy groceries at a different retailer at the Dobsonville Mall and then I couldn't find everything I wanted at that shop and I went to Boxer still at the Dobsonville Mall and left all my groceries at the parcel cubicle of Boxer just outside the store.Then I got number 51 tag for my parcels.So after I finished my shopping at Boxer Superstore and wanted my parcels at the parcel cubicle the lady that works there told me some young boys came with the same number tag 51 to release my parcels.And so I went into the store to report the matter and the guy who is a supervisor and a specialist of CCTV came eith me to the Surveillance room and we were able to see the little rascals who were sent to take my groceries(Which I believe someone did not do their job effectively and also a sort of syndicate musy be happening within the store).And so I would like to thank and recommend from the bottom of my heart the CCTV specialist and the whole team of management because they gave me back everything that I bought from a different store and never even complained about the prices which were a bit more at their However I would urge the management to increase the security visibility all around Boxer and the Dobsonville Mall at large.Thank you Boxer Dobsonville Mall a million times.Father God Bless you daily.
Helpful (0)
|Replies (0)LS
Lebogang S
1 reviews | Active since Jan 2020
10 Mar 2026, 10:36
Appreciation of the CCTV guy and the team of management as a whole
Good day I went to buy groceries at a different retailer at the Dobsonville Mall and then I couldn't find everything I wanted at that shop and I went to Boxer still at the Dobsonville Mall and left all my groceries at the parcel cubicle of Boxer just outside the store.Then I got number 51 tag for my parcels.So after I finished my shopping at Boxer Superstore and wanted my parcels at the parcel cubicle the lady that works there told me some young boys came with the same number tag 51 to release my parcels.And so I went into the store to report the matter and the guy who is a supervisor and a specialist of CCTV came eith me to the Surveillance room and we were able to see the little rascals who were sent to take my groceries(Which I believe someone did not do their job effectively and also a sort of syndicate musy be happening within the store).And so I would like to thank and recommend from the bottom of my heart the CCTV specialist and the whole team of management because they gave me back everything that I bought from a different store and never even complained about the prices which were a bit more at their However I would urge the management to increase the security visibility all around Boxer and the Dobsonville Mall at large.Thank you Boxer Dobsonville Mall a million times.Father God Bless you daily.
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Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
9 Mar 2026, 20:57
Harassment, ******ion and No Response from Boxer Cnr Von Brandis and Jeppe Street
I am extremely disappointed with the experience I had at the Boxer store in Cnr Von Brandis and Jeppe Street, Johannesburg on 26 February 2026, and even more disappointed that despite my attempts to follow up, I have received no feedback from Boxer regarding my complaint. I am a regular customer at this branch and shop there at least every second day during the month, mainly purchasing bread and other household items. I have always received friendly service from the staff inside the store, which is why this incident and the lack of response has been so upsetting. On the day in question, between 5pm and 6pm, I completed my shopping and had a full trolley. I asked at the till whether I could take the trolley outside and was advised that there were people outside who assist customers. When I went outside, I approached a man in security regalia and asked for assistance. To my shock and disgust, he began making inappropriate ***ual remarks towards me, which made me extremely uncomfortable. I moved away and requested a Bolt instead. When my Bolt arrived and I attempted to take the trolley to the vehicle to load my groceries and return it, the same individual insisted he would only assist if I paid him R20. I told him I did not have money and that I would load my groceries myself. He then began harassing me and pulling the trolley away, demanding money. During this chaos and the way the trolley was being handled, several of my groceries were damaged. My milk spilt My maize meal bag tore My eggs were broken It was an absolute mess after spending a significant amount of money in the store. The situation escalated even further when this individual reported my Bolt driver to nearby taxi drivers, claiming he was not allowed there. The taxi drivers then surrounded and harassed the driver, demanding money and threatening to impound his vehicle. The driver, fearing for his safety, ended up paying R500 (with my assistance) just to leave safely. With the serious safety concerns around e-hailing services in South Africa, it is extremely troubling that such behaviour is being allowed to happen outside a Boxer store all over a demand for R20. What is even more concerning is that despite reporting this matter and attempting to follow up, Boxer has not provided any response or acknowledgement. Customers should feel safe and respected when shopping at your stores. No customer should be subjected to harassment, ************, ***ual remarks, or ******ion on your premises. I would like to know: What action Boxer will take regarding this incident How customer safety outside the store will be addressed How Boxer intends to resolve the damage to my groceries caused during this incident I hope this complaint finally receives the attention it deserves.
Helpful (0)
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Sibongile M
1 reviews | Active since Jan 2020
9 Mar 2026, 20:57
Harassment, ******ion and No Response from Boxer Cnr Von Brandis and Jeppe Street
I am extremely disappointed with the experience I had at the Boxer store in Cnr Von Brandis and Jeppe Street, Johannesburg on 26 February 2026, and even more disappointed that despite my attempts to follow up, I have received no feedback from Boxer regarding my complaint. I am a regular customer at this branch and shop there at least every second day during the month, mainly purchasing bread and other household items. I have always received friendly service from the staff inside the store, which is why this incident and the lack of response has been so upsetting. On the day in question, between 5pm and 6pm, I completed my shopping and had a full trolley. I asked at the till whether I could take the trolley outside and was advised that there were people outside who assist customers. When I went outside, I approached a man in security regalia and asked for assistance. To my shock and disgust, he began making inappropriate ***ual remarks towards me, which made me extremely uncomfortable. I moved away and requested a Bolt instead. When my Bolt arrived and I attempted to take the trolley to the vehicle to load my groceries and return it, the same individual insisted he would only assist if I paid him R20. I told him I did not have money and that I would load my groceries myself. He then began harassing me and pulling the trolley away, demanding money. During this chaos and the way the trolley was being handled, several of my groceries were damaged. My milk spilt My maize meal bag tore My eggs were broken It was an absolute mess after spending a significant amount of money in the store. The situation escalated even further when this individual reported my Bolt driver to nearby taxi drivers, claiming he was not allowed there. The taxi drivers then surrounded and harassed the driver, demanding money and threatening to impound his vehicle. The driver, fearing for his safety, ended up paying R500 (with my assistance) just to leave safely. With the serious safety concerns around e-hailing services in South Africa, it is extremely troubling that such behaviour is being allowed to happen outside a Boxer store all over a demand for R20. What is even more concerning is that despite reporting this matter and attempting to follow up, Boxer has not provided any response or acknowledgement. Customers should feel safe and respected when shopping at your stores. No customer should be subjected to harassment, ************, ***ual remarks, or ******ion on your premises. I would like to know: What action Boxer will take regarding this incident How customer safety outside the store will be addressed How Boxer intends to resolve the damage to my groceries caused during this incident I hope this complaint finally receives the attention it deserves.
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Replies (0)ZS
Zikhona S
1 reviews | Active since Jan 2020
9 Mar 2026, 20:30
I was at Boxer Superstores on the 24th of March and I purchased goods that costed R670
I was at Boxer Superstores on the 24th of March and I purchased goods that costed R670.23 and asked for R1000.00 cash back and whe I swiped my card 2 times it declined(card machine), I then there for used my other Debit card and my transaction was successful. When I got home to check on my banking App I saw that the two R1670.23 that declined were actually deducted from my Bank. Meaning a total amount of R3 340.46 was deducted from my bank. I have laid a complaint/claim with Boxer on the 25th February 2026 and till date they still have not refunded my money. They are tellin me that they are waiting for their head office and are still busy with investigations. What am I supposed to do in the meantime, this is a big inconvenience to me and the people that dependent on my stipend.
Helpful (0)
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Zikhona S
1 reviews | Active since Jan 2020
9 Mar 2026, 20:30
I was at Boxer Superstores on the 24th of March and I purchased goods that costed R670
I was at Boxer Superstores on the 24th of March and I purchased goods that costed R670.23 and asked for R1000.00 cash back and whe I swiped my card 2 times it declined(card machine), I then there for used my other Debit card and my transaction was successful. When I got home to check on my banking App I saw that the two R1670.23 that declined were actually deducted from my Bank. Meaning a total amount of R3 340.46 was deducted from my bank. I have laid a complaint/claim with Boxer on the 25th February 2026 and till date they still have not refunded my money. They are tellin me that they are waiting for their head office and are still busy with investigations. What am I supposed to do in the meantime, this is a big inconvenience to me and the people that dependent on my stipend.
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