Worst service

I placed an order with Bedbathhome/Whitehouse Linen on the 29 May 2020. After so emails where i was tracking my order they told me the Courier lost it on the 05 June 2020. They then said they will send an email to Payfast as i had paid it the order via it. Since then nobody has come back to me about my refund. I send emails no reply its a month now.