NO ASSISTANCE RECEIVED

I bought a bed last year on the 12th of May from Bed 2 Go, brick field branch... Within 6 months, the spring at the front of the bed starting jetting out and the bed then started to become weak. I have sent numerous WhatsApp messages to their WhatsApp number because they requested proof of payment as well as pictures of the bed (which I still have proof of). I have tried calling and each time I call, they say they have sent thru my request and they are awaiting feedback from head office. In January I sent thru another WhatsApp regarding a follow up and all of a sudden that WhatsApp number does not work as my message is still showing 1 tick. I tried calling in on many occasions this year and I was told that someone will get into contact with me to come and assess my bed. Till today, no has come and I have not received any responses regarding my request... It's past 1 year now since my initial complaint to them and nothing has been sorted...