BEDS 4 U - SALT RIVER - POOR PRODUCT & SERVICE

Purchased a Du****dic Multi Comfort firm double bed set at the Salt River branch in January 2020. By October the 2021, the bed was bumpy and uneven. The springs were protruding and pushed into my side. After a night's 'rest' my side actually hurt. No matter which way the mattress was turned, the springs could easily be felt. Even just adding pressure your hand you could feel it. After numerous attempts (email and telephonically) to reach the store manager, Bijean, I was contacted and advised that he would send the mattress away to be serviced. When I received it back, he called to advise that they factory had added posture bars for extra support. I thanked him and we both said that we hope this is a long term solution, considering this issue crept up after a year and a bit.

I could definitely feel the difference in the weight and firmness of the bed, with the posture bars included. This worked out for a few months, with monthly mattress turns. About 3/4 months ago, I started to feel the same protruding springs push into my side. There is no longer a comfortable position to sleep in on this mattress! I mailed Bijean in June and asked him to contact me urgently as this is not on. I cannot be going back to Beds 4 U once a year, for the same issue. As usual, my mails were left unresponded and I kept having to follow up with a phone call. When I eventually got him on the phone, I was advised that "the factory was closed, but they are opening next week (18 July)" and that he would call me with a date.

In this conversation, I asked him if the bed purchased was a ****py bed, because then it would make sense for this issue to keep creeping up! He assured me that it was of a high quality and that he sells so many of it and that this is "unusual".

It is almost one month later and sleeping has become dreadful and painful. In addition to this, I also advised him that now, when turning you hear the springs with every movement and this is unsettling because it sounds as though the bed is going to collapse.

I would like a plausible, LONG-TERM solution to this repetitive issue please.

I would also prefer to deal with someone more hands on than Bijean because I am constantly having to chase him for feedback.