AS
Aneeqah S
Active since Jan 2015
8
Reviews
0
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Reviews
8 reviews45 months ago
BEDS 4 U - SALT RIVER - POOR PRODUCT & SERVICE
Purchased a Du****dic Multi Comfort firm double bed set at the Salt River branch in January 2020. By October the 2021, the bed was bumpy and uneven. The springs were protruding and pushed into my side. After a night's 'rest' my side actually hurt. No matter which way the mattress was turned, the springs could easily be felt. Even just adding pressure your hand you could feel it. After numerous attempts (email and telephonically) to reach the store manager, Bijean, I was contacted and advised that he would send the mattress away to be serviced. When I received it back, he called to advise that they factory had added posture bars for extra support. I thanked him and we both said that we hope this is a long term solution, considering this issue crept up after a year and a bit. I could definitely feel the difference in the weight and firmness of the bed, with the posture bars included. This worked out for a few months, with monthly mattress turns. About 3/4 months ago, I started to feel the same protruding springs push into my side. There is no longer a comfortable position to sleep in on this mattress! I mailed Bijean in June and asked him to contact me urgently as this is not on. I cannot be going back to Beds 4 U once a year, for the same issue. As usual, my mails were left unresponded and I kept having to follow up with a phone call. When I eventually got him on the phone, I was advised that "the factory was closed, but they are opening next week (18 July)" and that he would call me with a date. In this conversation, I asked him if the bed purchased was a ****py bed, because then it would make sense for this issue to keep creeping up! He assured me that it was of a high quality and that he sells so many of it and that this is "unusual". It is almost one month later and sleeping has become dreadful and painful. In addition to this, I also advised him that now, when turning you hear the springs with every movement and this is unsettling because it sounds as though the bed is going to collapse. I would like a plausible, LONG-TERM solution to this repetitive issue please. I would also prefer to deal with someone more hands on than Bijean because I am constantly having to chase him for feedback.
0 replies
99 months ago
TERRIBLE SERVICE/POOR QUALITY
Good day Nuri Sushi, I am a regular customer of Nuri Sushi, but today I had the worst experience. There were quite a few annoyances which I experienced today which was utterly disappointing. 1. The prices on the Nuri Sushi website and on the Order In app differ completely. Then I query this via WhatsApp only to get the response "our menu has changed" - well thank you for the update. 2. I go ahead and proceed with the order, specifying exactly what I would like in bullet point form so that there is no confusion. In my order, I asked for extra Sweet Chilli sauce, which was NOT included in the order upon delivery. It was also not added to the bill, but I was charged R5 extra for Salmon? When or where did I ask for extra Salmon? 3. When checking the order, I notice a box of 6 piece Volcano missing and call the store immediately to query it. The manager contacts me back saying that the kitchen had packaged both 6 piece Volcano in one box. WHY? This is disrespectful especially since it it for two different people. The same happened with the Salmon Roses and Spicy Prawn Tempura were also packaged together and again, they were for two different people. The Salmon Roses were on their side and totally deformed. 4. The rice was overcooked and sticky and basically stuck to the paper inside the box and would break apart when picking it up with my chopsticks. 5. The Salmon onto of the Hot Philadelphia had a bubblegum texture and was terrible to stomach. Overall, my experience today was utterly disappointing and for the prices charged, pathetic and all the manager had to say was "I'm sorry ma'am".
0 replies
101 months ago
Year End Function - Terrible Service
Had a terrible experience when we decided to have our Year End Function at the above venue. Posted about it shortly after, but still no response. I would appreciate feedback.
0 replies
101 months ago
Year End Function - Terrible Service
Good day Jiah, On Thursday, 14 December our company hosted their Year End Function at Jiah Restaurant. The booking was made in advance, for 25 people. When making the booking, via telephone, I liased with Fortune, who was not very friendly nor helpful. Yes, she answered all my question and successfully made the booking, but I had to be the one to ask important questions she should have been asking me. One time she even told me to "Hold on" while she went and finished a conversation with a colleague I assume. In addition to this, the background noise was so overwhelming that I could hardly hear what she was saying most times. I even asked if she could put the music softer, to which she said "It's not the music, we have people over for lunch". Again, I had to be the one to contact your restaurant, on Monday 11 December, to just double check that all was in order for Thursday and provide an updated amount of guests attending. Later that day, someone contacted my boss to confirm what I had already called about earlier that morning and the gentleman who called 'ran out of airtime', resulting in my boss having to call back. Talk about unprofessional. Nonetheless, we kept our booking as it is a very busy time of the year and reservations are scarce. We had made our booking for 14h00 yesterday and arrived on time. We were told to wait outside as our tables were not ready. Only at this stage were we asked whether we would like to be seated inside or outside. This should have been done on 29 November already, which is when the booking was made. The gentleman who told us to wait said that it will not take longer than "3-4minutes" as they are almost done setting up, bare in mind. it was already 14h20 and the staff was restless. He tried to soften the mood by saying that our time has been extended from 14h00 - 17h00. We were even asked to stand up at one stage as the "Guests eho have booked this table (outside table) have arrived. After waiting it out for more than the abovementioned time, we decided to go up anyway, whether the staff were done setting up or not. When we got to the top floor, they were far from done. only one table had plates laid down, excluding cutlery and glasses. We ignored this and proceeeded with our formalities and awards. by the time we were done, the staff had just finished. It was now 14h50 already and we were out in the sun the entire time. As we were getting seated, another company arrived, to an already set table. The venue we were sealed in was hot and we were already bothered. There was an aircon right abovr our table near the door, but not once were we asked if it should be switched on. In addition to this, our drinks, which was finalised when making the booking, was not brought out until I asked for it, to which the waitress responded, "We will come take your oder now". Why would she need to take my order if it was already ordered? A colleague and I ordered a Ferrero Milkshake to share, knowing that the last time it was a 1litre milkshake (she enquired about the size then). The waiter asked "In two?", having us assume he would bring two glasses - 1litre divided into two. When he brought it, he only brought one glass. We were first confused about the size as it came in a short, round glass and only one of it. She asked if this was it, to which he said yes, that is the milkshake for R59. It was highly upsetting that as a first time visitor, bringing 22 other staff members with, this is the type of service guesses receive. The entire time spent there was uncomfortable, unprofessional and disappointing. What a way to end off the year.
0 replies
121 months ago
PATHETIC
All I can say is, I am at my wits end with the pathetic service I have received from Zone Fitness. I requested that my membership be cancelled two months ago (mid-March), paid the 60% cancellation fee but was debited the full amount at the end of March. That's R400! This is the second time I am having to report this because as yet, no information has been given to me regarding my refund or the status of my cancellation! I keep being referred from one person to the other and get a response (vie email) from these representatives with no sense of urgency, always 4-9 days later or not at all.
75 replies
122 months ago
DOUBLE DEBIT
Goo day,<br> <br> I am hereby writing this complaint to express my utter disappointment and annoyance with Zone Fitness (Cape Quarter). I spoke to two different consultants there with regards to the cancellation of my gym membership. Both were helpful at first, but with regards to the Cancellation, Garth chose to respond to my emails in his own time. I stressed that I needed it done urgently and Wilbur confirmed he would have it seen to asap. Despite the late replies, I was, as feared, double charged. I paid the R150 (60%) and sent proof of payment in order for the cancellation to be processed, but on 02-04-2016 I was debited my usual R250 again. I expect this to be paid back as I have followed all procedures for cancellation, but was, in turn, not given the necessary customer service. I was not kept updated on the status of my cancellation. <br> <br> Regards
75 replies
127 months ago
POOR SERVICE
Good day,<br> <br> I am writing this complaint with regards to my Sony Z3 compact which has been 'out of order' since December last year. It is ridiculous that I am STILL paying for a device which is completely useless to me. I have complained more than once, but no one seems to be able to help me. Communication from staff (Melissa Warren) has been pathetic and unhelpful. I am still waiting for a solution and would like this matter resolved ASAP. Please have someone helpful contact me.<br> The last time a Sony staff member was in contact with me was over 8 months ago! this matter needs to be resolved and I refuse to wait any longer!<br> <br>
0 replies
135 months ago
POOR FEEDBACK
I regret to inform you of poor feedback from the company and from one employee in particular over the last two-thrwe months.<br> I reported a problem almost three months ago regarding two of my Sony mobile devices. I eventually heard from an employee, Melissa Warren, regarding this. Almost a month later, nothing sorted or any instructions provided about either devices, I am still waiting to hear from someone. I am highly disappointed and upset at the fact that I have had such a bad experience with Sony and that I am currently paying for a device which is no longer in use. It is not in working condition and is not even being repaired or seen to and this is unacceptable.<br> Please follow up.
77 replies
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