Nuri Sushi
Unclaimed Business
|1|20 Reviews (last 12 months)|This business does not respond to reviews
Nuri Sushi
Unclaimed Business
|1
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Nuri Sushi is facing significant customer experience challenges across multiple branches including N1 City, Ottery, Promenade, Rondebosch, and Sea Point. Customers consistently mention extremely long waiting times, often exceeding two hours, alongside incorrect or short delivered orders. A recurring theme is unprofessional and dismissive staff conduct, with several patrons describing rude managers, ignored phone calls, and a lack of accountability when issues arise. Food quality concerns also surface, with mentions of soggy sushi, hard fillings, and reported illness after eating. Loyal customers indicate they are unlikely to return.
Performance(last 12 months):
Trustindex Rating
1.8TrustIndex
1.8
Review Distribution
1|20 Reviews
Jul '25 - Jun '26
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Lerahn K
1 reviews | Active since Jan 2020
9 May 2026, 18:42
Disgusting Service at Nuri Sushi Ottery Branch
Hi Good Day, I am getting in touch today regarding the service received at Nuri Sushi Ottery Hyper Branch. I ordered a MAKI POP UP PRAWN 6PCS and NIGIRI POP UP TUNA which is only basically 8 pieces of sushi. I waited 40 minutes for my order and the service I received was utterly unsatisfactory. The person that works there that was assisting me made orders for people who ordered after me. Mind you he knew this people because he even gave them special service by making their order done before everyone else's, he even finished up their KO burgers order and made sure they receive it. That was not all he then helped another couple before giving my order because they were also complaining about the wait time. He kept showing no sympathy or anything he just said it has not been long which means his saying 40 minutes is not long wow disgusting service. He also mentioned that it could be other people ordered crunch munch platters so you telling me if someone orders crunch sushi after me they get their order before me how does that makes sense ? When I say he im referring to the waiter or chef whatever he is behind the counter preparing or packing the orders. I do not know his name but what I do know is his new there cos the people he gave special treatment to mentioned so you not in claremont or cape town anymore. This is disgusting service and the worst ever received at a restaurant so well known for good food. I understand the orders can take some time but the service he also gave in return is a disgrace and no apology either ! I would like this looked into and a response asap.
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Lerahn K
1 reviews | Active since Jan 2020
9 May 2026, 18:42
Disgusting Service at Nuri Sushi Ottery Branch
Hi Good Day, I am getting in touch today regarding the service received at Nuri Sushi Ottery Hyper Branch. I ordered a MAKI POP UP PRAWN 6PCS and NIGIRI POP UP TUNA which is only basically 8 pieces of sushi. I waited 40 minutes for my order and the service I received was utterly unsatisfactory. The person that works there that was assisting me made orders for people who ordered after me. Mind you he knew this people because he even gave them special service by making their order done before everyone else's, he even finished up their KO burgers order and made sure they receive it. That was not all he then helped another couple before giving my order because they were also complaining about the wait time. He kept showing no sympathy or anything he just said it has not been long which means his saying 40 minutes is not long wow disgusting service. He also mentioned that it could be other people ordered crunch munch platters so you telling me if someone orders crunch sushi after me they get their order before me how does that makes sense ? When I say he im referring to the waiter or chef whatever he is behind the counter preparing or packing the orders. I do not know his name but what I do know is his new there cos the people he gave special treatment to mentioned so you not in claremont or cape town anymore. This is disgusting service and the worst ever received at a restaurant so well known for good food. I understand the orders can take some time but the service he also gave in return is a disgrace and no apology either ! I would like this looked into and a response asap.
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Rene N
1 reviews | Active since Jan 2020
27 Mar 2026, 18:05
Nuri Suri and Mr Delivery worst experience of late
The worst experience with them today. I am a loyal customer, yet I received half my order and couldn't get hold of them or the Mr Delivery driver or Mr Delivery customer service for more than 2 houra. Yet the driver promised he would return the rest of my order. I still have not received any confirmation that I would receive a refund either.
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Rene N
1 reviews | Active since Jan 2020
27 Mar 2026, 18:05
Nuri Suri and Mr Delivery worst experience of late
The worst experience with them today. I am a loyal customer, yet I received half my order and couldn't get hold of them or the Mr Delivery driver or Mr Delivery customer service for more than 2 houra. Yet the driver promised he would return the rest of my order. I still have not received any confirmation that I would receive a refund either.
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Busisiwe D
1 reviews | Active since Jan 2020
6 Mar 2026, 18:42
Wrong order
I am extremely disappointed and frustrated with the service I received at Nuri Sushi in town. I placed an order for a Crunch 13-piece sushi and calamari with fries and waited about 40 minutes at the restaurant for my food. When my order was finally given to me, I took an Uber home immediately. When I arrived home and checked the order, I realized that the Crunch 13-piece sushi was missing. Only the calamari was in the package. I then called the restaurant to explain the situation. To my shock, the lady who answered the phone laughed at me while I was explaining that my order was wrong. I found this extremely disrespectful and unprofessional. I asked to speak to a manager and was told to send proof on WhatsApp, which I did. After sending the proof, they acknowledged that they had made a mistake. The manager then told me that they would send a driver to deliver the correct order and asked for my address, which I sent. However, shortly afterwards I received another call saying they could not deliver the food because my address was “too far.” I was then told that I must come back to the restaurant to fetch the food myself, even though the mistake was made by them. To make matters worse, the head chef then spoke to me on the phone, repeated the same thing, and eventually hung up on me while I was trying to explain the situation. I still have not received my correct order or any proper resolution. I have been trying to call the restaurant repeatedly, but my calls are now being ignored and no one is willing to assist me. This is completely unacceptable. I already paid for an Uber to get home after waiting 40 minutes at the restaurant. The mistake was made by the restaurant, yet I am expected to spend more money on another Uber to collect the correct order. On top of that, I was laughed at, hung up on, and now my calls are being ignored. This experience has been extremely frustrating and disappointing. The lack of accountability, poor customer service, and disrespect shown to a paying customer is unacceptable. I hope management takes this complaint seriously and addresses how customers are treated, because this level of service is shocking.
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Busisiwe D
1 reviews | Active since Jan 2020
6 Mar 2026, 18:42
Wrong order
I am extremely disappointed and frustrated with the service I received at Nuri Sushi in town. I placed an order for a Crunch 13-piece sushi and calamari with fries and waited about 40 minutes at the restaurant for my food. When my order was finally given to me, I took an Uber home immediately. When I arrived home and checked the order, I realized that the Crunch 13-piece sushi was missing. Only the calamari was in the package. I then called the restaurant to explain the situation. To my shock, the lady who answered the phone laughed at me while I was explaining that my order was wrong. I found this extremely disrespectful and unprofessional. I asked to speak to a manager and was told to send proof on WhatsApp, which I did. After sending the proof, they acknowledged that they had made a mistake. The manager then told me that they would send a driver to deliver the correct order and asked for my address, which I sent. However, shortly afterwards I received another call saying they could not deliver the food because my address was “too far.” I was then told that I must come back to the restaurant to fetch the food myself, even though the mistake was made by them. To make matters worse, the head chef then spoke to me on the phone, repeated the same thing, and eventually hung up on me while I was trying to explain the situation. I still have not received my correct order or any proper resolution. I have been trying to call the restaurant repeatedly, but my calls are now being ignored and no one is willing to assist me. This is completely unacceptable. I already paid for an Uber to get home after waiting 40 minutes at the restaurant. The mistake was made by the restaurant, yet I am expected to spend more money on another Uber to collect the correct order. On top of that, I was laughed at, hung up on, and now my calls are being ignored. This experience has been extremely frustrating and disappointing. The lack of accountability, poor customer service, and disrespect shown to a paying customer is unacceptable. I hope management takes this complaint seriously and addresses how customers are treated, because this level of service is shocking.
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 13:21
Extremely Poor Service and No Regard for Takeaway Customers – Nuri Sushi N1 City
On 27 February 2026 at around 18:00, I sent a message to the Nuri Sushi N1 City WhatsApp line to ask whether they accept orders via WhatsApp. My message was read but completely ignored. About 10 minutes later I sent another message simply asking if they could at least confirm whether they take WhatsApp orders or not. Again, the message was read and ignored. I then tried calling the restaurant three times, but nobody answered the phone. Since I still wanted to place an order, I decided to drive to the restaurant. I arrived and placed my order at 18:36 for a G&M platter and chowmein, and I was told the food would be ready in about 45 minutes. I waited in my car for roughly 30 minutes before returning to the restaurant at around 19:10. When I went inside, I noticed something very frustrating: customers who arrived after me and were sitting at tables were already being served their food, while my takeaway order was nowhere in sight. I continued waiting, expecting that my order would be next. However, another 30 minutes passed, and still more sit-down customers who arrived after me were being served their meals. This was particularly frustrating because we were meant to break our fast at 19:30, and I had placed my order well in advance. I eventually received my food at 20:29, which is almost two hours after placing the order, despite being told it would take 45 minutes. While standing there waiting, I observed absolutely no sense of urgency from the staff or the manager. The phones were ringing constantly, yet nobody bothered answering them — which explains why my earlier calls went unanswered. The overall impression was that takeaway customers are treated as a low priority, while dine-in customers are served first regardless of who ordered earlier. This experience was extremely disappointing and frustrating. A simple update, some communication, or even honesty about the waiting time would have made a big difference. Instead, customers are left waiting with no information and no urgency from the staff. I hope management takes this seriously, because this level of service is unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 13:21
Extremely Poor Service and No Regard for Takeaway Customers – Nuri Sushi N1 City
On 27 February 2026 at around 18:00, I sent a message to the Nuri Sushi N1 City WhatsApp line to ask whether they accept orders via WhatsApp. My message was read but completely ignored. About 10 minutes later I sent another message simply asking if they could at least confirm whether they take WhatsApp orders or not. Again, the message was read and ignored. I then tried calling the restaurant three times, but nobody answered the phone. Since I still wanted to place an order, I decided to drive to the restaurant. I arrived and placed my order at 18:36 for a G&M platter and chowmein, and I was told the food would be ready in about 45 minutes. I waited in my car for roughly 30 minutes before returning to the restaurant at around 19:10. When I went inside, I noticed something very frustrating: customers who arrived after me and were sitting at tables were already being served their food, while my takeaway order was nowhere in sight. I continued waiting, expecting that my order would be next. However, another 30 minutes passed, and still more sit-down customers who arrived after me were being served their meals. This was particularly frustrating because we were meant to break our fast at 19:30, and I had placed my order well in advance. I eventually received my food at 20:29, which is almost two hours after placing the order, despite being told it would take 45 minutes. While standing there waiting, I observed absolutely no sense of urgency from the staff or the manager. The phones were ringing constantly, yet nobody bothered answering them — which explains why my earlier calls went unanswered. The overall impression was that takeaway customers are treated as a low priority, while dine-in customers are served first regardless of who ordered earlier. This experience was extremely disappointing and frustrating. A simple update, some communication, or even honesty about the waiting time would have made a big difference. Instead, customers are left waiting with no information and no urgency from the staff. I hope management takes this seriously, because this level of service is unacceptable.
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Tauriq M
1 reviews | Active since Jan 2020
14 Feb 2026, 15:08
Pathetic Service
I ordered from Nuri Sushi N1 City via Uber Eats, it took them 2-3 Hours to prepare the food, only to cancel at the very end. This is not the first time it has happened. The customer service/management of this store is truly pathetic.
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Tauriq M
1 reviews | Active since Jan 2020
14 Feb 2026, 15:08
Pathetic Service
I ordered from Nuri Sushi N1 City via Uber Eats, it took them 2-3 Hours to prepare the food, only to cancel at the very end. This is not the first time it has happened. The customer service/management of this store is truly pathetic.
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Jo-Ann De Kock
1 reviews | Active since Jan 2020
30 Dec 2025, 21:30
Terrible TERRIBLE SERVICE.
Referring to N1 City Branch. Placed my order around 6pm and got my food just before 8pm. No sorry. No nothing. Staff don’t bother to acknowledge you when asking for help. Never ever going back. Mind you, this has been the experience every single time I’ve been there. But today was my Last.
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Jo-Ann De Kock
1 reviews | Active since Jan 2020
30 Dec 2025, 21:30
Terrible TERRIBLE SERVICE.
Referring to N1 City Branch. Placed my order around 6pm and got my food just before 8pm. No sorry. No nothing. Staff don’t bother to acknowledge you when asking for help. Never ever going back. Mind you, this has been the experience every single time I’ve been there. But today was my Last.
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