ZF
Zone Fitness
Unclaimed Business
ZF
Zone Fitness
Unclaimed Business
99 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Zone Fitness
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Zone Fitness faces serious customer experience challenges across multiple branches. Members report persistent issues with cancellations, unauthorised debit orders, broken equipment, and dismissive staff. While isolated praise exists for individual consultants like Tyrone in Milnerton and Andiswa, the overwhelming sentiment reflects frustration with contract enforcement, billing errors, and unresponsive complaint handling that erode trust in the brand.
TrustIndex
2.6
Jul '25 - Jun '26
Based on recent customer reviews, Zone Fitness faces serious customer experience challenges across multiple branches. Members report persistent issues with cancellations, unauthorised debit orders, broken equipment, and dismissive staff. While isolated praise exists for individual consultants like Tyrone in Milnerton and Andiswa, the overwhelming sentiment reflects frustration with contract enforcement, billing errors, and unresponsive complaint handling that erode trust in the brand.
The most common complaint about Zone Fitness, based on Hellopeter's AI analysis of recent customer reviews, is Memberships, Contracts & Cancellations. Cancellation requests are repeatedly ignored or mishandled, with debit orders continuing after termination. Members report being signed up under misleading terms, auto-renewals without consent, and accounts handed to debt collectors despite paid contracts, causing significant financial and emotional distress.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I had one of the worst experiences at Zone Fitness Bayside Mall. The moment you sign the contract, the customer service completely disappears. Before joining, everything sounds professional and welcoming, but afterwards it becomes clear that members are no longer a priority. The staff seem completely untrained and unable to assist with even basic queries. Every time I asked for help or clarification, I was met with confusion, poor attitudes, or no assistance at all. The manager was especially rude, dismissive, and showed absolutely no respect when concerns were raised. What shocked me most was the behavior from some of the trainers. Being shouted at before even properly entering the gym over matters that had nothing to do with them is completely unacceptable and unprofessional. A gym should be an encouraging environment, not one where members feel uncomfortable or attacked. The reception staff were equally disappointing. Queries were handled with attitude, little effort, and zero professionalism. Instead of trying to resolve issues, it felt like they simply wanted to get rid of members as quickly as possible. Overall, this has been a disgraceful experience from start to finish. I would strongly warn others to think very carefully before signing up here. There are far better gyms out there that actually value and respect their members.
1 reviews | Active since Jan 2020
I had one of the worst experiences at Zone Fitness Bayside Mall. The moment you sign the contract, the customer service completely disappears. Before joining, everything sounds professional and welcoming, but afterwards it becomes clear that members are no longer a priority. The staff seem completely untrained and unable to assist with even basic queries. Every time I asked for help or clarification, I was met with confusion, poor attitudes, or no assistance at all. The manager was especially rude, dismissive, and showed absolutely no respect when concerns were raised. What shocked me most was the behavior from some of the trainers. Being shouted at before even properly entering the gym over matters that had nothing to do with them is completely unacceptable and unprofessional. A gym should be an encouraging environment, not one where members feel uncomfortable or attacked. The reception staff were equally disappointing. Queries were handled with attitude, little effort, and zero professionalism. Instead of trying to resolve issues, it felt like they simply wanted to get rid of members as quickly as possible. Overall, this has been a disgraceful experience from start to finish. I would strongly warn others to think very carefully before signing up here. There are far better gyms out there that actually value and respect their members.
1 reviews | Active since Jan 2020
The service is BAD BAD BAD, zone fitness in Bayside mall. I registered for a single membership mid February, then opened on the 1st of March, 2/3 days later I enquired about the super club, I was referred to different sales consultants, few days later they asked me to complete another, and another form and another, by now I’ve completed about 6 forms but NOT EVEN ONE KNOWS HOW TO PROCESS IT, each and every time I go to the gym I ask why it’s not processed and they promise to do it same day, it’s now 2 months later and I still don’t have super club, they’re all ***********, by now I’m guessing they’re maybe expecting me to process it myself because WOW their service is a JOKE
1 reviews | Active since Jan 2020
The service is BAD BAD BAD, zone fitness in Bayside mall. I registered for a single membership mid February, then opened on the 1st of March, 2/3 days later I enquired about the super club, I was referred to different sales consultants, few days later they asked me to complete another, and another form and another, by now I’ve completed about 6 forms but NOT EVEN ONE KNOWS HOW TO PROCESS IT, each and every time I go to the gym I ask why it’s not processed and they promise to do it same day, it’s now 2 months later and I still don’t have super club, they’re all ***********, by now I’m guessing they’re maybe expecting me to process it myself because WOW their service is a JOKE
1 reviews | Active since Jan 2020
I wanted to cancel my contract with them because I couldn't afford gym as I was unemployed. They continued wanting money from me although I wasn't going to gym anymore and I couldn't afford the cancelation fee
1 reviews | Active since Jan 2020
I wanted to cancel my contract with them because I couldn't afford gym as I was unemployed. They continued wanting money from me although I wasn't going to gym anymore and I couldn't afford the cancelation fee
Zone Fitness has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 99 reviews in the last 12 months. Hellopeter has tracked Zone Fitness across 1,360 total reviews. How is the TrustIndex calculated? →