Negative customer services

So apparently if u give a bad review of this company they refuse to help even if the product is still under warranty. I was met Wil rudeness and was said that I would not be helped because of my review. I said that if they actually helped that maybe one can put a positive review and that by refusing to help and to ignore a customer that it leaves a bad and negative experience where a custom or would put another more negative review instead of a positive. I think I was not wrong for my review as it is my right to complain as it is two products that was faulty with the same problems. This should be seen as something positive to try and improve, but yet u sent rude whatsapp messages and made the customer more negative.