BAD CUSTOMER SERVICE ..DO NOT BUY

I have bought a bed from Living Beds Solution. They delivered the wrong bed after about 2 months of waiting for it to be delivered. I have called and emailed them to date there is no response. In the email, I said they have to exchange it or give me my money back. I have paid a lot of money for what I did not buy and there is one conclusion they are crooks because if I have put something on layby, there is a code that informs the seller what needs to be delivered. SHOULD I STILL TELL WHAT TO DELIVER?? I HAVE BEEN DOING PAYMENTS ASSIGNED TO A PARTICULAR CODE, THAT HAS BEEN CLEAR BUT NOW THAT DELIVERY HAS TO BE MADE THERE IS AMNESIA. This company should not be trusted. I am not sure if it is only me or they generally treat their customers this bad..My message to the public is DO NOT BUY FROM LIVING BED SOLUTIONS..