MM
Mokgadi M
Active since Apr 2010
13
Reviews
0
Industries
Reviews
13 reviews45 months ago
Bad CUSTOMER SERVICE..CANNOT BE TRUSTED
Bad customer service..Should not be trusted . I bought a coat it was way too big when I wrote to them for an exchange no response..What type of service is that.I am writing this review so that I can help others .Looks can be deceiving..Do not be fooled by their website.
0 replies
46 months ago
VERY BAD SERVICEEEEE
They delivered the wrong order! BAD CUSTOMER SERVICE!!! I ordered ankle leather boots and they delivered Chunky Heel Project Ankle boots. Totally different style than what I paid for. Upon delivery on the 07th of June, 22, I immediately wrote an email using support@ringabelcart.co.za. To date, there's been no response when I call the number for queries: 010 109 5523 their IVR notify's of working hours 09h00-15h00 and the call automatically cuts. The boots are still unworn because it is not my style I don't know what to do with them in this cold and bad economy..What kind of business is this and when we buy and support international brands it seems we do not like proudly south African service providers I AM SOO DISAPPOINTED DO NOT SUPPORT THIS BUSSINESS!!!!
0 replies
51 months ago
Bad Service
I made an online purchase on the 24th December 21. On the 28th the order was shipped.I collected my order on the 06th January 22,I realised that the was a factory fault with the order .I let them know and I was asked to ship the order back and I did so on the 07th January 22. It was hard to get hold of Mzansi closet to collect the order they eventually collected.The sad part is that to date I have not received my order I then proposed to have a different item and I was told it was possible but to date nothing was done .I am so disappointed because I could have gone to the usual service providers but I chose to support upcoming service providers but I regret.
0 replies
52 months ago
Bad Business,Good Marketing and You are Fooling People 😓
I ordered on line 20th December 2021.To date I have not received my sneakers.. I have been trying to get hold of ,wrote an email no response.. I want my money please!!!!
0 replies
57 months ago
BAD CUSTOMER SERVICE ..DO NOT BUY
I have bought a bed from Living Beds Solution. They delivered the wrong bed after about 2 months of waiting for it to be delivered. I have called and emailed them to date there is no response. In the email, I said they have to exchange it or give me my money back. I have paid a lot of money for what I did not buy and there is one conclusion they are crooks because if I have put something on layby, there is a code that informs the seller what needs to be delivered. SHOULD I STILL TELL WHAT TO DELIVER?? I HAVE BEEN DOING PAYMENTS ASSIGNED TO A PARTICULAR CODE, THAT HAS BEEN CLEAR BUT NOW THAT DELIVERY HAS TO BE MADE THERE IS AMNESIA. This company should not be trusted. I am not sure if it is only me or they generally treat their customers this bad..My message to the public is DO NOT BUY FROM LIVING BED SOLUTIONS..
0 replies
63 months ago
Bad Bed Service
I believe this business is a fly by night. I made a laybuy for one of their beds in 2020. In December after making a deposit I called them for confirmation of receipt and a settlement but I could not get a hold of them. I called again in January 2021 because I thought when I called in December they already closed for holidays still the was no answer. I then googled and found numbers I should call I called my call was not answered , I then wrote a message and WhatsApp message since it was a cell number. My WhatsApp was responding to by someone named Tiaan who asked for proof of purchase and payment I sent and told him I wanted to settle to advise of a way forward he did not respond I sent a follow-up message to date has not responded.I do not know what to do and want my money. I believe I was conned.
0 replies
101 months ago
Disappointing Customer Service
On the 09th December '17 ,i was travelling from Abidjan to Johannesburg and landed on the 10th Dec '17 early hours.Upon landing i realised that my luggage bag was damaged and realising it was early hours i did not think that Ethiopian airlines staff was at work during that time, i opted reporting my matter online.Indeed i wrote an email relating my story and i received an acknowledgement of receipt then i was asked for a reference number which i did not have due to the fact that i reported my issue online and because i did not want to waste anytime i sent my flight details as proof including my damaged luggage photos and this was done on the 15th December'17..To date there's not been any response .That is bad customer service particularly because Ethopian Airlines praises itself as the best in the region my assumption was their customer relations will be as prompt living up to to praises..I am so dissapointed....
0 replies
102 months ago
Non delivery of service
I made contact with the Dial Direct claims agent who sold me dreams and went AWOL on me when i made follow ups on service.I was using a rental car which can only be loaned for 15days realizing that i was going outside the country and wanted to save on days since i was not aware on when my car will be ready from repairs.I made a request that i hand in the car in the meantime i was outside the country and save on about 6 days and upon my return that i may then exhaust the outstanding days the agent agreed ..But to my dismay when i got to Europe car which is a service provider for dial direct the rude assistant checked me on their system and responded by saying the car is not reserved and will therefore not be able to assist me i was annoyed looking at the fact that i made prior arrangements to avoid such a disappointment..To date there's been no call or email from this non service even when i have made them aware because customers do not mean nothing to Dial Direct only numbers matter!!!
105 replies
106 months ago
Bad Customer Service
<p>I went to Miniso store at Maponya Mall this morning (31 July 2017) when i got there around 09H15 i found the stores door closed i asked the security who was inside the store if they were closed he opened the door and said they were open whilst doing shopping the security guard comes back to me saying sis they are saying they are not open and i asked what time do you normally open he says 09:00 i then asked who said you were not open, poor man he then pointed me to one rude sales assistance who when i asked when they do open the store he said 10:00 i said but the security said you open at 09:00 he said no 10:00 with an attitude and went on to say that i came in when the door is closed.</p> <p> I said its not like i came in without consent then an argument insuide and i said you cannot argue with a customer as i was going out i then said you have an attitude and came up to me as though he wanted to fight and other staff members started talking with him to come him down.</p> <p>I think in his way of thinking he didnt see anything wrong with what he was doing which is my issue you cant have a person with a short fuse to deal with customers when process and procedures of business are not clear to all your staff and customers are to be blamed for inconsistant policy application. Proper corrective measures MUST be taken because theres bad customer service in most stores in the township because people dont complain, Miniso is a fairly new store selling beautiful stuff and therefore bad attitude staff members should not be allowed to discredit its statue and potential.I am not one to complain but i take offence when imaturity,arrogance,rudeness and unprofessinalism take advantage of good business practice because people undermine our understanding of who a customer is.</p>
0 replies
117 months ago
Bad Customer Service
<p>I experienced bad customer service on Saturday the 20th August 16.I went to Tshebedisano to update beneficiaries details on an existing policy. Upon arrival the receptionist asked for the policy I informed her that I did not have it on hand but have the hard copies of certified ID copies as required, The receptionist informed me that they will not be able to help me since I did not have the hard copy I then asked why? Since they have a soft copy of the same policy in their system she could not answer and told me she will refer me to a manager who will reiterate the same thing because they were not going to help me.I waited and was then assisted by an elderly woman who told me she does not deal with updates but with burial account etc. and that she was only doing me a favor because the manager was busy. By then I was very irritated because she did not hear what I was saying and did not even acknowledge my complaint except to reiterate what was said by the receptionist. I requested the contact details of the owner and she refused saying why should I bother the owner with such. I explained that I was unhappy about the service. She then said to me I am wrong because when I go to home affairs I know that I have to have my ID on hand I said she was correct however I was not at home affairs and paying for the service. To cut the long story short I was not assisted with the update of beneficiaries because the beneficiaries I wanted upload were already in their database belonging to a lapsed policy and advised that since they cannot help I should call the owner of the lapsed policy to come in person with a cancellation letter. I left and then called back to talk to the manager who was not available to talk to me at their offices even though she was aware of the commotion, she promised to call me back she called after 2 hours and when she did I was attending to something she said she could not hear me and asked when she should call back I gave her the time to date has not called back. I am deciding to cancel the policy because clearly people cannot distinguish between rendering a service and doing favors’. Is the owner aware on how her staff treats the very people who have made them to have jobs? I am not saying I was entirely right but it is important for a service provider to acknowledge complaint to improve on their services since they are serving robots who cannot think for themselves</p>
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
10 (76.92307692307692%)