Awaiting Refund

We ordered a bed from the Cape Gate Branch with the specific requirement that it have raised legs. The salesman assured us that this could be supp****. However, on the scheduled delivery date—Monday, the 21st—he called to inform us that the raised legs were not available, and offered to deliver the bed with short legs and replace them on Wednesday, the 23rd.

We declined and requested the bed be delivered in the correct form as originally agreed. On Tuesday, the 22nd, he informed us that this would not be possible and said he would initiate a refund, which he claimed would be processed immediately. We provided our banking details, but to date, we have not received the refund.

This has been an extremely disappointing customer experience. The salesman should have ensured all components were available before finalizing the sale. We are still waiting for a resolution and for our money to be returned.