No guarantee on bed bases sold

From the outset it has been very disappointing dealing with Beds From Home, Somerset West branch.

In 2018 we needed to buy bed bases for our mattresses. We really wanted bases with storage drawers and Beds From Home was offering this product. We contacted them several times via email requesting information and pricing but received no replies.

We then decided to visit their store. When questioned as to why there was no response to our emails, some excuse was given. Nevertheless, the order was placed for two beige leather drawer bases.

Upon delivery of the bases, the delivery guys cut the plastic off the bases and slightly damaged it. If that wasn’t irritating enough, the Beds Fom Home factory made the bases in white NOT beige as per our instructions (captured on the invoice) - so they just decided to make it in white and deliver it without first confirming with us that white would be acceptable. What company just goes ahead and makes the base in another colour without first contacting the customer to confirm that they would be happy with it (giving them the option of cancelling the entire order), and then, on top of that, just goes ahead and delivers the wrong item (and note here that there is a delivery charge which has to be paid by the customer).

We contacted them regarding this and was given the option of it being re-done in beige suede as the factory did not have beige leather available. We didn’t want suede so we opted to keep the white leather. They offered a compensation of free pillows.

Some time ago, we noticed that the leather on the bases were starting to peel. It had gotten worse as time went by so we decided to contact them via email regarding the poor quality of their fabric. We wanted to know what their guarantee was on these bases as this deterioration is totally unacceptable, and also how they propose to remedy this issue.

Their response was that, -the leather is a leather-like fabric, -there is no guarantee on these bases, -they no longer stock these storage bases and, -they recommended we have it re-upholstered.

WHAT??? ‘Leather-like’ fabric - not even leather! NO GUARANTEE – perhaps when they trying to make a sale, they should inform the customer that “Just so you know, what you are about to buy, has no guarantee!” If they were upfront about that, then I would not have bought the bases.

As for ‘have it re-upholstered’, these were very expensive bases to start off with, so I am certainly not going to spend even more money to have it re-upholstered.

Extremely disappointing - I bought expensive bases only to get cheap leather-like fabric (in the incorrect colour), that is now peeling.