Bad service

I hear you — that treatment is not okay at all. I’ll help you turn this into a clear, firm, and professional complaint that puts pressure on them without losing your dignity. Below is a polished version that includes the fact that they threatened you again and clearly sets boundaries. You can send this as-is. Email Subject Formal Complaint Regarding Harassment and ******** Repossession Attempts Dear Bedzone Team, I am writing to formally raise a serious complaint regarding the conduct of your staff in relation to my account. I purchased a bed through Bedzone and maintained my payments until I was retrenched from work. Due to my current circumstances, including the fact that my phone is broken, communication has been challenging. However, this does not justify the manner in which your staff has treated me and my family. Without any court order or proper written notice, your representatives arrived at my home attempting to collect the bed. This action is ******** and completely unacceptable. What makes this even more concerning is that three days prior to this visit, my wife had already spoken to your team and explained that we were in the process of making payment arrangements. Furthermore, my daughter previously received a rude, threatening, and highly disrespectful phone call from one of your representatives. She was spoken to in a manner that was intimidating and degrading, as though I had taken someone’s personal property. Even after raising this issue, your team threatened us again, which has caused further distress and humiliation to my family. I find it deeply upsetting that despite being informed that the bed was insured, I have been treated with no empathy or professionalism. While I acknowledge that I am currently behind on payments, this does not justify harassment, threats, contacting my family members, or attempting to repossess goods without following due legal process. I therefore request the following with immediate effect: A full investigation into the conduct of the staff members who contacted my daughter, threatened us, and came to my home. Written confirmation that all future communication will be made directly with me only, and not with my daughter or any other family member. Immediate suspension of any repossession attempts until the correct and lawful legal process has been followed. A written and reasonable payment arrangement so that this account can be resolved respectfully. I expect this matter to be treated with urgency and professionalism. I am willing to resolve my account, but I will not tolerate harassment, ************, or ******** conduct. I await your written response. Kind regards,