Bedzone
Verified Business
AI Review Summary
Based on recent customer reviews, Bedzone receives overwhelmingly negative feedback centred on poor communication, contract errors, and product quality issues. Customers frequently report beds sinking or springs failing within months, with warranty claims being denied or ignored. Billing discrepancies, unexplained interest charges, and incorrect deliveries are common frustrations. Allegations of harassment during debt collection and unresponsive customer service further erode trust. Positive reviews highlight exceptional individual staff members such as Abey Ramagole and the Northgate team, praising their professionalism, product knowledge, and fast delivery when the process works correctly.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
27h 36mReply Time
-13 NPSUnlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 27 hours 47 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
27h 36m
NPS Score
-13
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 27 hours 47 min
Review Distribution
2.3|27 Reviews
Jun '25 - May '26
5(16.7%)
4(0%)
3(20.8%)
2(0%)
1(62.5%)
5(16.7%)
4(0%)
3(20.8%)
2(0%)
1(62.5%)
Frequently Asked Questions About Bedzone
Based on recent customer reviews, Bedzone receives overwhelmingly negative feedback centred on poor communication, contract errors, and product quality issues. Customers frequently report beds sinking or springs failing within months, with warranty claims being denied or ignored. Billing discrepancies, unexplained interest charges, and incorrect deliveries are common frustrations. Allegations of harassment during debt collection and unresponsive customer service further erode trust. Positive reviews highlight exceptional individual staff members such as Abey Ramagole and the Northgate team, praising their professionalism, product knowledge, and fast delivery when the process works correctly.
Bedzone has a TrustIndex of 0 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 27 hours 47 min. Hellopeter has tracked Bedzone across 86 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mpho M
1 reviews | Active since Jan 2020
23 Feb 2026, 14:18
Will never recommend to friends and family
I am extremely not happy at all with the service at bedzone..... I was approved for credit.... I chose the bed only to find out there is no stock of the bed why was I not told before hand and I could have opted for another bed.... I call with my own airtime and WhatsApp the sales lady only for her to ignore as she has no say now regarding the availability of the bed my I need help asap I didn't want it to end here I know I am not purchasing the bed cash but value for money goes a long way of the bed ain't available give me options but not an option that I will be vetted again to damage my credit score bedzone vereeniging hear my cry
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
23 Feb 2026, 14:18
Will never recommend to friends and family
I am extremely not happy at all with the service at bedzone..... I was approved for credit.... I chose the bed only to find out there is no stock of the bed why was I not told before hand and I could have opted for another bed.... I call with my own airtime and WhatsApp the sales lady only for her to ignore as she has no say now regarding the availability of the bed my I need help asap I didn't want it to end here I know I am not purchasing the bed cash but value for money goes a long way of the bed ain't available give me options but not an option that I will be vetted again to damage my credit score bedzone vereeniging hear my cry
0
Replies (0)KP
KK
Karabomiya98@gmail.com Karabo
1 reviews | Active since Jan 2020
6 Feb 2026, 16:14
Bad service
I hear you — that treatment is not okay at all. I’ll help you turn this into a clear, firm, and professional complaint that puts pressure on them without losing your dignity. Below is a polished version that includes the fact that they threatened you again and clearly sets boundaries. You can send this as-is. Email Subject Formal Complaint Regarding Harassment and ******** Repossession Attempts Dear Bedzone Team, I am writing to formally raise a serious complaint regarding the conduct of your staff in relation to my account. I purchased a bed through Bedzone and maintained my payments until I was retrenched from work. Due to my current circumstances, including the fact that my phone is broken, communication has been challenging. However, this does not justify the manner in which your staff has treated me and my family. Without any court order or proper written notice, your representatives arrived at my home attempting to collect the bed. This action is ******** and completely unacceptable. What makes this even more concerning is that three days prior to this visit, my wife had already spoken to your team and explained that we were in the process of making payment arrangements. Furthermore, my daughter previously received a rude, threatening, and highly disrespectful phone call from one of your representatives. She was spoken to in a manner that was intimidating and degrading, as though I had taken someone’s personal property. Even after raising this issue, your team threatened us again, which has caused further distress and humiliation to my family. I find it deeply upsetting that despite being informed that the bed was insured, I have been treated with no empathy or professionalism. While I acknowledge that I am currently behind on payments, this does not justify harassment, threats, contacting my family members, or attempting to repossess goods without following due legal process. I therefore request the following with immediate effect: A full investigation into the conduct of the staff members who contacted my daughter, threatened us, and came to my home. Written confirmation that all future communication will be made directly with me only, and not with my daughter or any other family member. Immediate suspension of any repossession attempts until the correct and lawful legal process has been followed. A written and reasonable payment arrangement so that this account can be resolved respectfully. I expect this matter to be treated with urgency and professionalism. I am willing to resolve my account, but I will not tolerate harassment, ************, or ******** conduct. I await your written response. Kind regards,
Helpful (0)
|Replies (0)KK
Karabomiya98@gmail.com Karabo
1 reviews | Active since Jan 2020
6 Feb 2026, 16:14
Bad service
I hear you — that treatment is not okay at all. I’ll help you turn this into a clear, firm, and professional complaint that puts pressure on them without losing your dignity. Below is a polished version that includes the fact that they threatened you again and clearly sets boundaries. You can send this as-is. Email Subject Formal Complaint Regarding Harassment and ******** Repossession Attempts Dear Bedzone Team, I am writing to formally raise a serious complaint regarding the conduct of your staff in relation to my account. I purchased a bed through Bedzone and maintained my payments until I was retrenched from work. Due to my current circumstances, including the fact that my phone is broken, communication has been challenging. However, this does not justify the manner in which your staff has treated me and my family. Without any court order or proper written notice, your representatives arrived at my home attempting to collect the bed. This action is ******** and completely unacceptable. What makes this even more concerning is that three days prior to this visit, my wife had already spoken to your team and explained that we were in the process of making payment arrangements. Furthermore, my daughter previously received a rude, threatening, and highly disrespectful phone call from one of your representatives. She was spoken to in a manner that was intimidating and degrading, as though I had taken someone’s personal property. Even after raising this issue, your team threatened us again, which has caused further distress and humiliation to my family. I find it deeply upsetting that despite being informed that the bed was insured, I have been treated with no empathy or professionalism. While I acknowledge that I am currently behind on payments, this does not justify harassment, threats, contacting my family members, or attempting to repossess goods without following due legal process. I therefore request the following with immediate effect: A full investigation into the conduct of the staff members who contacted my daughter, threatened us, and came to my home. Written confirmation that all future communication will be made directly with me only, and not with my daughter or any other family member. Immediate suspension of any repossession attempts until the correct and lawful legal process has been followed. A written and reasonable payment arrangement so that this account can be resolved respectfully. I expect this matter to be treated with urgency and professionalism. I am willing to resolve my account, but I will not tolerate harassment, ************, or ******** conduct. I await your written response. Kind regards,
0
Replies (0)DN
Duduzile N
1 reviews | Active since Jan 2020
5 Feb 2026, 08:13
Bed sale
Had the best experience talking to one of the consultants named Thomas. Very kind and patient. Only thing I did not like was the mistake made during my purchases where they recorded only two beds instead of three then I had to do the entire sales call again and now the other bed is being charged separately from the other two beds(meaning now I pay extra than what expected) I did not like that.
Helpful (0)
|Replies (0)DN
Duduzile N
1 reviews | Active since Jan 2020
5 Feb 2026, 08:13
Bed sale
Had the best experience talking to one of the consultants named Thomas. Very kind and patient. Only thing I did not like was the mistake made during my purchases where they recorded only two beds instead of three then I had to do the entire sales call again and now the other bed is being charged separately from the other two beds(meaning now I pay extra than what expected) I did not like that.
0
Replies (0)SM
Sebina M
1 reviews | Active since Jan 2020
21 Jan 2026, 13:19
Passable
Quick delivery of the bed, order placed on Tuesday in the afternoon and bed received the following day. They also assisted me with document I needed in the aftermath although it took almost a week. Too early to review the bed.
Helpful (0)
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Sebina M
1 reviews | Active since Jan 2020
21 Jan 2026, 13:19
Passable
Quick delivery of the bed, order placed on Tuesday in the afternoon and bed received the following day. They also assisted me with document I needed in the aftermath although it took almost a week. Too early to review the bed.
0
Replies (0)SM
Sebina M
1 reviews | Active since Jan 2020
19 Jan 2026, 14:48
No aftersales support
Zero after sales support. With them refusing to help with a simple thing like a proof of purchase for a bed bought from them online I am convinced that if you encounter problems with your purchase they won't even attend to you. I was glad that I got my order promptly but them refusing to give me an invoice after I clearly explained to them why I need it is reason enough to never buy anything from Bedzone
Helpful (0)
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Sebina M
1 reviews | Active since Jan 2020
19 Jan 2026, 14:48
No aftersales support
Zero after sales support. With them refusing to help with a simple thing like a proof of purchase for a bed bought from them online I am convinced that if you encounter problems with your purchase they won't even attend to you. I was glad that I got my order promptly but them refusing to give me an invoice after I clearly explained to them why I need it is reason enough to never buy anything from Bedzone
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Nov 2025, 10:33
Bedzone Northgate exceptional service.
Need to complement Bedzone Northgate. Brilliant service Yolanda Visagie, Noxolo Maqula, Andile Khumalo and Mpume. You all needs a ⭐️ for the exceptional service received yesterday. Yolanda and Noxolo going the extra mile to sort out my issue in a professional manner. Please know I will promote your branch for any sale Andile Kumalo me and Martin really appreciate the excellent service and good sales manner that you approach us when we visited the branch last week Sunday we do need more professional staff like you in retail keep up the good work you will be blessed in the way you approach live. May the Lord bless all staff that made a big difference in our lives. Martin and Amand 🫶🙌🙏🏻
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Nov 2025, 10:33
Bedzone Northgate exceptional service.
Need to complement Bedzone Northgate. Brilliant service Yolanda Visagie, Noxolo Maqula, Andile Khumalo and Mpume. You all needs a ⭐️ for the exceptional service received yesterday. Yolanda and Noxolo going the extra mile to sort out my issue in a professional manner. Please know I will promote your branch for any sale Andile Kumalo me and Martin really appreciate the excellent service and good sales manner that you approach us when we visited the branch last week Sunday we do need more professional staff like you in retail keep up the good work you will be blessed in the way you approach live. May the Lord bless all staff that made a big difference in our lives. Martin and Amand 🫶🙌🙏🏻
0
Replies (0)AvS
Anne-Marie van Staden
1 reviews | Active since Jan 2020
27 Nov 2025, 12:18
Bedzone Princess Crossing and Warehouse Midrand
I bought a Kings Size bed on 25 Oct. It was a special request with extra lenght and dept. Kamo from Bedzone Princess Crossing helped us, as well as Mpho. They told us it takes 3 weeks and the bed will be delivered. On 18 Nov I received a phone call from the warehouse asking me if we still want the bed. When I told her YES, the told me that I should then pay the deposit. In the meantime, I paid the FULL AMOUNT of R12550-00 on the 25th of Oct. On Friday 21 Nov they called me and told me the bed will be delivered by 25 Nov. On 25 Nov nothing happened. Eversince I have been calling trying to find out what happened to the bed. Also every time I get a different story. On 25 Nov they told us that they are still waiting for the springs. On 27 Nov they told us they only received the "go ahead" to make the bed on 18 Nov. In the meantime I have donated my bed to someone who needed one. I am sitting without a bed. I am once again waiting for someone to phone me back with feedback. Store manager is Sello at Princess Crossing. I understand that the store are doing everything in their power to assist. But they did not give the paperwork through to the warehouse. The warehouse wasn't even aware that I paid the bed in full.
Helpful (0)
|Replies (0)AvS
Anne-Marie van Staden
1 reviews | Active since Jan 2020
27 Nov 2025, 12:18
Bedzone Princess Crossing and Warehouse Midrand
I bought a Kings Size bed on 25 Oct. It was a special request with extra lenght and dept. Kamo from Bedzone Princess Crossing helped us, as well as Mpho. They told us it takes 3 weeks and the bed will be delivered. On 18 Nov I received a phone call from the warehouse asking me if we still want the bed. When I told her YES, the told me that I should then pay the deposit. In the meantime, I paid the FULL AMOUNT of R12550-00 on the 25th of Oct. On Friday 21 Nov they called me and told me the bed will be delivered by 25 Nov. On 25 Nov nothing happened. Eversince I have been calling trying to find out what happened to the bed. Also every time I get a different story. On 25 Nov they told us that they are still waiting for the springs. On 27 Nov they told us they only received the "go ahead" to make the bed on 18 Nov. In the meantime I have donated my bed to someone who needed one. I am sitting without a bed. I am once again waiting for someone to phone me back with feedback. Store manager is Sello at Princess Crossing. I understand that the store are doing everything in their power to assist. But they did not give the paperwork through to the warehouse. The warehouse wasn't even aware that I paid the bed in full.
0
Replies (0)