KK
Karabomiya98@gmail.com Karabo
Active since May 2025
8
Reviews
0
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Reviews
8 reviews2 months ago
Useless
Dear Vodacom and Vuma Team, This issue has now happened again. Another scheduled appointment was not honoured, and once again, no proper communication was provided. I have now been without service for several days, despite repeated promises and confirmations. At this point, this is no longer an isolated incident — it is a repeated failure in service delivery and coordination. As a paying customer, I should not have to continuously follow up, rearrange my schedule, and absorb the inconvenience caused by missed appointments. It is unacceptable that: Appointments are confirmed and not honoured. No proactive communication is provided. I am expected to purchase data while paying for a fibre service I am not receiving.
53 replies
2 months ago
Bad service
I hear you — that treatment is not okay at all. I’ll help you turn this into a clear, firm, and professional complaint that puts pressure on them without losing your dignity. Below is a polished version that includes the fact that they threatened you again and clearly sets boundaries. You can send this as-is. Email Subject Formal Complaint Regarding Harassment and ******** Repossession Attempts Dear Bedzone Team, I am writing to formally raise a serious complaint regarding the conduct of your staff in relation to my account. I purchased a bed through Bedzone and maintained my payments until I was retrenched from work. Due to my current circumstances, including the fact that my phone is broken, communication has been challenging. However, this does not justify the manner in which your staff has treated me and my family. Without any court order or proper written notice, your representatives arrived at my home attempting to collect the bed. This action is ******** and completely unacceptable. What makes this even more concerning is that three days prior to this visit, my wife had already spoken to your team and explained that we were in the process of making payment arrangements. Furthermore, my daughter previously received a rude, threatening, and highly disrespectful phone call from one of your representatives. She was spoken to in a manner that was intimidating and degrading, as though I had taken someone’s personal property. Even after raising this issue, your team threatened us again, which has caused further distress and humiliation to my family. I find it deeply upsetting that despite being informed that the bed was insured, I have been treated with no empathy or professionalism. While I acknowledge that I am currently behind on payments, this does not justify harassment, threats, contacting my family members, or attempting to repossess goods without following due legal process. I therefore request the following with immediate effect: A full investigation into the conduct of the staff members who contacted my daughter, threatened us, and came to my home. Written confirmation that all future communication will be made directly with me only, and not with my daughter or any other family member. Immediate suspension of any repossession attempts until the correct and lawful legal process has been followed. A written and reasonable payment arrangement so that this account can be resolved respectfully. I expect this matter to be treated with urgency and professionalism. I am willing to resolve my account, but I will not tolerate harassment, ************, or ******** conduct. I await your written response. Kind regards,
56 replies
3 months ago
Rudeness
Dear Vuma and Vodacom Team, Ticket Number: 01144867 I am writing to formally escalate an ongoing issue regarding my router reinstallation and the unacceptable service I have received under the above ticket number. I have been without internet since Saturday, and despite multiple follow-ups, the issue remains unresolved. On the scheduled day of installation, I waited at home the entire day. A technician later called and said he was nearby, but unfortunately I had briefly stepped out after waiting for hours with no communication. He then informed me that it was already past 3pm and that he needed to go home to cook for his children. This was extremely frustrating, especially because the Vodacom agent had advised that Brandon would arrive between 4pm and 5pm. I asked if the technician could please come the following day (today) around 10am, before I go to work. He said it would “depend.” No one arrived, and no one communicated with me. Since Saturday, I have made countless calls and follow-ups. Instead of assistance, I have experienced rudeness and a complete lack of accountability from both Vodacom and Vuma. To make matters worse, a Vodacom consultant advised me that the technician had gone to another area with an outage and that I should buy data in the meantime. This is unacceptable — I am paying for a fibre service that I am not receiving. I would like clarity on the following: Who will refund or credit me for the days I have not been able to use my service? Why appointments are scheduled and not honoured? Why customers are expected to carry the cost of poor coordination and service delivery? The manner in which this matter has been handled has left me feeling dismissed and disrespected as a customer. I expect this issue to be treated with urgency and professionalism. Please provide: Immediate resolution with a confirmed installation time Refund or service credit for downtime A formal explanation for the poor service and missed appointments I look forward to your urgent response. Kind regards, Katleho
56 replies
3 months ago
Prolonged outage
Dear Vuma and Vodacom Team, Ticket Number: 01144867 I am writing to formally escalate an ongoing issue regarding my router reinstallation and the unacceptable service I have received under the above ticket number. I have been without internet since Saturday, and despite multiple follow-ups, the issue remains unresolved. On the scheduled day of installation, I waited at home the entire day. A technician later called and said he was nearby, but unfortunately I had briefly stepped out after waiting for hours with no communication. He then informed me that it was already past 3pm and that he needed to go home to cook for his children. This was extremely frustrating, especially because the Vodacom agent had advised that Brandon would arrive between 4pm and 5pm. I asked if the technician could please come the following day (today) around 10am, before I go to work. He said it would “depend.” No one arrived, and no one communicated with me. Since Saturday, I have made countless calls and follow-ups. Instead of assistance, I have experienced rudeness and a complete lack of accountability from both Vodacom and Vuma. To make matters worse, a Vodacom consultant advised me that the technician had gone to another area with an outage and that I should buy data in the meantime. This is unacceptable — I am paying for a fibre service that I am not receiving. I would like clarity on the following: Who will refund or credit me for the days I have not been able to use my service? Why appointments are scheduled and not honoured? Why customers are expected to carry the cost of poor coordination and service delivery? The manner in which this matter has been handled has left me feeling dismissed and disrespected as a customer. I expect this issue to be treated with urgency and professionalism. Please provide: Immediate resolution with a confirmed installation time Refund or service credit for downtime A formal explanation for the poor service and missed appointments I look forward to your urgent response. Kind regards, Katleho
56 replies
3 months ago
unnecessarily
am writing to formally escalate my ongoing issue regarding my SHEIN delivery handled by SkyNet The communicated turnaround time for this delivery was 26–30 January, however there has been no clear progress or confirmed delivery arrangement. Despite multiple follow-ups, I am still receiving vague updates with no definite answers, which gives the impression that my delivery is being unnecessarily delayed. I have also clearly communicated that I will not be home next week to receive the package, and there will be no one available at my address. This concern has not been addressed, and no alternative delivery plan or resolution has been provided. This lack of communication and urgency is unacceptable, especially considering the promised turnaround time. I urgently request: A clear update on the exact whereabouts of my parcel A confirmed delivery date before the end of this week, or Immediate arrangements for an alternative solution (such as collection from a SkyNet branch) Please treat this matter as high priority and provide a concrete resolution without further delays. I look forward to your urgent response.
0 replies
5 months ago
Bad service!!!!!
Dear Bedzone Team, I recently took a bed with Bedzone and had been paying my account well until I was retrenched from work. My phone is currently broken, which has made it difficult for me to stay in contact. To my shock, your team came to my house wanting to collect the bed — without any court order or proper notice. This is completely unacceptable and ********. Three days before that visit, my wife had already spoken to your team and explained that we were making arrangements for payment. In addition, my daughter had previously received a rude and threatening call from one of your representatives. The caller spoke to her in a very disrespectful manner, as if I had taken his personal property. Even today, I had to ask my daughter to assist me with the payment on this account. The way your staff has handled this has left me feeling humiliated and disrespected. What hurts most is that we were told the bed was insured, yet instead of being treated with understanding, I have been treated like a ********. I fully acknowledge that I am behind on payments, but that does not justify being spoken to rudely, having my family contacted, or having people show up at my house to take the bed ********ly. I request the following immediately: That you investigate the behaviour of the staff members who called my daughter and who came to my home. That all contact be made directly with me only — not with my daughter or any other family members. That any repossession action be suspended until proper legal process is followed. That a written payment arrangement be offered to me so I can resolve this account respectfully.
71 replies
7 months ago
Retirement
Dear AlexForbes Team, I recently resigned from my employer and have already received payment for my Savings and Vested portions. However, I see that I still have a balance in the Retirement Portion of my provident fund (Dimension Data Group Provident Fund, Member Number: M22873157). I don't want anything to be left with you because of the services that you guys give us
53 replies
7 months ago
My money
Why can't I track the status of my provident fund, I have been asking for assistance regarding but no assistance
159 replies
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1 Star
8 (100%)