Beekman Holidays
Verified Business
Beekman Holidays
Verified Business
183 Reviews (last 12 months)
Responds in 6 hours 24 min
AI Review Summary
Based on recent customer reviews, Beekman Holidays delivers an exceptionally strong customer service experience, with named consultants consistently praised for their professionalism, patience, and personalised attention. The booking process is widely described as seamless and efficient. While the overwhelming majority of reviews are highly positive, isolated but significant complaints about accommodation quality, misleading listings, and communication failures during disruptions highlight areas requiring attention.
Top Strengths:
- •Customer Service & Travel Expertise: Named consultants such as Naseema, Marcus, Cindy, and Siyabonga are repeatedly praised for warmth, patience, professionalism, and going above and beyond. Customers consistently feel genuinely cared for.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Hotels & Accommodation
6 hours 24 minutesAverage Time To Reply
79 NPSRecommended: Very Likely
Replied to 67% of negative reviews
Typically takes less than 8 hours 36 min to reply
TrustIndex
0
Score
Ranking
#2
in Hotels & Accommodation
Avg Reply
6 hours 24 minutes
NPS Score
79
Recommended: Very Likely
Replied to 67% of negative reviews
Typically takes less than 8 hours 36 min to reply
Review Distribution
4.8|183 Reviews
May '25 - Apr '26
5(89.6%)
4(5.5%)
3(0%)
2(0%)
1(4.9%)
5(89.6%)
4(5.5%)
3(0%)
2(0%)
1(4.9%)
Recent reviews (183)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
NB
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Queen
1 reviews | Active since Jan 2020
18 Mar 2026, 12:36
This was my first ti...
This was my first time booking with them but I felt like family 😊 the consultant Aira Seunuk was very helpful and friendly, answered all my questions and helped me with my reservation I would definitely recommend them and looking forward to all my other vacations going forward
Helpful (0)
|Replies (0)Q
Queen
1 reviews | Active since Jan 2020
18 Mar 2026, 12:36
This was my first ti...
This was my first time booking with them but I felt like family 😊 the consultant Aira Seunuk was very helpful and friendly, answered all my questions and helped me with my reservation I would definitely recommend them and looking forward to all my other vacations going forward
0
Replies (0)M
Mapholiso
1 reviews | Active since Jan 2020
12 Mar 2026, 14:44
The service is excellent; the Reservation Consultant was very helpful and professional in processing our group booking
The service is excellent; the Reservation Consultant was very helpful and professional in processing our group booking. I highly recommend Beekmans Holiday for family / work related get aways.
Helpful (0)
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Mapholiso
1 reviews | Active since Jan 2020
12 Mar 2026, 14:44
The service is excellent; the Reservation Consultant was very helpful and professional in processing our group booking
The service is excellent; the Reservation Consultant was very helpful and professional in processing our group booking. I highly recommend Beekmans Holiday for family / work related get aways.
0
Replies (0)N
Nicholas
1 reviews | Active since Jan 2020
11 Mar 2026, 12:03
It has been a wonderful journey of experience for my booking with a great mind of a consultant Nariska
It has been a wonderful journey of experience for my booking with a great mind of a consultant Nariska. Thank you so much!
Helpful (0)
|Replies (0)N
Nicholas
1 reviews | Active since Jan 2020
11 Mar 2026, 12:03
It has been a wonderful journey of experience for my booking with a great mind of a consultant Nariska
It has been a wonderful journey of experience for my booking with a great mind of a consultant Nariska. Thank you so much!
0
Replies (0)LN
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Candice F
1 reviews | Active since Jan 2020
6 Mar 2026, 14:21
My whatsapp query was resolved with excellence, responsive, speedy and knowledgable staff
My whatsapp query was resolved with excellence, responsive, speedy and knowledgable staff. I dont think i have ever receive such good feedback from a staff member, im very impressed
Helpful (0)
|Replies (0)CF
Candice F
1 reviews | Active since Jan 2020
6 Mar 2026, 14:21
My whatsapp query was resolved with excellence, responsive, speedy and knowledgable staff
My whatsapp query was resolved with excellence, responsive, speedy and knowledgable staff. I dont think i have ever receive such good feedback from a staff member, im very impressed
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Replies (0)M
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