KM
kgomotso M
Active since Jul 2012
9
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9 reviews3 weeks ago
My financial advisor adviced that i open a TFS account with INN8, its 12 working days later after putting in a notice to withdraw and no one from Liberty nor INN8 has bothered to let me know whats happening. I was told the process takes 5 to 7 working day
i wanted to open a tax free savings account so i asked my financial advisor from liberty group to advice on how and where. She told me abut INN8 and recommended that i open my TFS with INN8. We started the process and she then sent me banking details for me to make payment into the INN8 account. I made a payment of R47000 into that account on 8 April 2026. On Monday 3rd of May i had an emergency and asked my financial advisor from liberty how i can withdraw the money. She adviced that she would put in a withdrawal for me and informed me that the money would reflect in my bank account within 5 to working 7 days. On 7 May (5 days later) i asked her which bank account the money would reflect as i had not provided them with banking details. She told me she had just been in communication with INN8 and the next step in the process was for me to send them my banking details. I then provided her with my banking details. On Monday 11 May i asked my financial advisor for an update at 10 in the morning. She did not call or get back to me so i called INN8 and was told that my funds had not been allocated, the lady said she can see all y documents but the funds had not been allocated. I sent my financial advisor a message after getting off the call and told her what i had been told. she then escalated the matter to her manager as she indicated that she had tried to get of INN8 for weeks with no luck. On Tuesday 12 May i was told that they are looking into the matter and later on was told that my funds were now reflecting and was told about a lengthy process that would mean an additional 5 days. I sent an email to my financial advisor requesting that this matter be treated with urgency as i had already waited more than 7 days. I further requested that they send back my money even if it meant that i forfeit the interest. I requested that since i had made a notice for withdrawal on the 3rd of May, can i please get my money back latest Friday 15 May. Today is the 19 of May (12 working days later) and i have not received my money back, nor has anyone bothered to update me on what is happening, no one from INN8 or Liberty Group sees it necessary to let me know what is happening with my money. I am beyond irritated, i regret opening that tax free saving with INN8 and i regret taking advice from my financial advisor from Liberty because right now it just looks like im on my own. Disgusted
3 replies
3 weeks ago
I regret opening a TFS with INN8 and taking the advice from my financial advisor from Liberty. 12 working days after putting in a notice to withdraw and im still waiting for my money. I was told it takes 5 to 7 working days
I wanted to open a tax free savings account so i asked my financial advisor from liberty group to advice on how and where. She told me abut INN8 and recommended that i open my TFS with INN8. We started the process and she then sent me banking details for me to make payment into the INN8 account. I made a payment of R47000 into that account on 8 April 2026. On Monday 3rd of May i had an emergency and asked my financial advisor from liberty how i can withdraw the money. She adviced that she would put in a withdrawal for me and informed me that the money would reflect in my bank account within 5 to working 7 days. On 7 May (5 days later) i asked her which bank account the money would reflect as i had not provided them with banking details. She told me she had just been in communication with INN8 and the next step in the process was for me to send them my banking details. I then provided her with my banking details. On Monday 11 May i asked my financial advisor for an update at 10 in the morning. She did not call or get back to me so i called INN8 and was told that my funds had not been allocated, the lady said she can see all y documents but the funds had not been allocated. I sent my financial advisor a message after getting off the call and told her what i had been told. she then escalated the matter to her manager as she indicated that she had tried to get of INN8 for weeks with no luck. On Tuesday 12 May i was told that they are looking into the matter and later on was told that my funds were now reflecting and was told about a lengthy process that would mean an additional 5 days. I sent an email to my financial advisor requesting that this matter be treated with urgency as i had already waited more than 7 days. I further requested that they send back my money even if it meant that i forfeit the interest. I requested that since i had made a notice for withdrawal on the 3rd of May, can i please get my money back latest Friday 15 May. Today is the 19 of May (12 working days later) and i have not received my money back, nor has anyone bothered to update me on what is happening, no one from INN8 or Liberty Group sees it necessary to let me know what is happening with my money. I am beyond irritated, i regret opening that tax free saving with INN8 and i regret taking advice from my financial advisor from Liberty because right now it just looks like im on my own.
3 replies
2 months ago
Nariska Gajadar from Beekmans Holiday, you are the best
My family and i had a car accident on our way to one of the holiday resorts under beekmans holiday. I sent an email to beekman holidays letting them know that we wont make it. Nariska Gajadar responded to my email requesting proof that we were indeed in the accident. I sent her pictures as well as a copy of our statement and case number. Within a week she got back to me and informed me that we couldn't receive a refund but we had a credit on our account and we could therefor make a booking at another time more suitable for us. She made the entire process so seamless showing a high level of empathy and care. She made me feel like she knew me personally and was genuinely worried my family and I's wellbeing. She also advised that we could make another booking once we had healed and were ready. When we were eventually ready, she made the bookings for us, giving us different options to choose from. She went over and beyond her call of duty to ensure that we were happy with the new booking and that we were settled when we arrived Thank you Nariska, your empathy, care and support have truly touched us in an incredible manner and we look forward to our next booking with Beekmans Holiday
1 reply
10 months ago
Netstar are not concerned about your wellbeing, just deduction monthly premiums
We took out tracker with netstar and they came came to install trackers in our cars and gave us a tag to press in times of trouble (hyjacking) and also impact analysis. 27 June 2025 we get involved in a car accident, hubby calls insurance nd also presses the tag for assistance….nothing happens. A few days after the accident we try to press the tag in the other car… still nothing happens, no response, no sms, no call. 3 weeks later, no one has responded to the alarm nor has the impact being detected from their side on the car that was involved in the accident . The car gets written off and hubby then calls to cancel the contract, only to get told that we must pay a R2000 cancellation fee… I’m struggling to understand what it’s for since the car is gone. We express or dissatisfaction about them not responding when we were involved in the accident. The day after they call and ask us to test the tag on the other car, it doesn’t read. Turns out the tag was not activated… meaning that there’s high chances that the tag on the car that was written off was also not activated. So I want to understand what we have been paying for since these tags clearly don’t work. The impact detector also clearly doesn’t work because they didn’t even realise that we were in an accident. On top of that now they want us to pay a cancellation fee of R2000 for a service that wasn’t activated. Stay away from netstar, they are not about providing quality service or your wellbeing, all they care about is collecting monthly premiums. Yesterday I decided to press the tag again to test it, I only received the sms today…. If I was being hyjacked, my car could have crossed borders. I’m soooo disappointed in their service and would not recommend them to anyone
2 replies
11 months ago
Uncomfortable stay
I’ve had the most uncomfortable stay at Life Robinson Hospital. It’s almost 5am and I’m already up writing a review because I’m struggling to sleep because of the room that has been given to us. The room is right by the main door of the ward, the curtain is so high it touches my hips when I’m standing which allows no privacy but even worse is the fact that because it’s by the door, and the curtain is sooo high, everytime someone opens the main door the cold air from the other room blows in our faces. I had asked the nurse to please close as they go in and out however I keep waking up to close the door myself because they just leave it open, I might aswell just sleep in the corridor and not be allocated a room. What’s worse is I asked the nurse who keeps leaving the door open to please close the door on her way in and out but she just dismissed me and asked to give the child antibiotics. I looked at her name tag and asked for her name (Johanna), with so much confidence she asked if I also got her surname (Cotze). I’m so dissapointed cz it’s really not a big ask but it is affecting me cz I’m a light sleeper and as soon as I hear the cold I wake up to go close the door
1 reply
29 months ago
MOHAMMED DOES NOT WANT TO GIVE BACK MY HOUSE KEYS AND GATE REMOTE
I recently sold my car to Webuycars keywest branch. I unfortunately forgot my daughters house keys (which has a bunch of keys for diferent rooms in the house) and gate remotes in the car. As soon as i got home and realised that i forgot the keys in the car i called their offices and Mohammed told me that the car had been taken 2 hours after i had left so he couldnt help. i then asked that he call that person and find out if they had found the key which he told me he would do that and get back to me. The following day i called again and he still said he would find out. my daughter later called him to enquire and was told that they might be in the lost and found department and there are too many things in that department, he asked that she describe the keys to her and he would try to find them. he later sent a pic of the keys and my daughter told him its not the correct set. she then asked if she cant be given the location for the lost and found so that she could go fetch the keys herself he then told her that he cant give her the address. she then requested to speak to the manager which he then said he cant give her the managers contact details because of POPIA Act. She asked for the managers office number as POPIA doesnt stop one from shading office number amd then requested that if her getting the managers numbers is a problem he should ask the manager to call her. He later rep**** to say that the manager said she should call the call centre and she will be assisted by the call centre. When ahe told him that she needed the keys he said the manager would call the following morning I took the car in on Wednesday 3 January 2024, its now the 9th and ive been sent from pillar to post. You would think that a company like we buy cars has processes in place to safeguard customers posessions as i dont believe im the first to forget an item. We just need our keys and house remote THATS ALL
1 reply
52 months ago
NO ONE IN THE ENTIRE FNB CAN ASSIST WITH TRANSFERRING MY MONEY INTO MY OTHER ACCOUNT
I have been trying to transfer money from my FNB account into my Nedbank account since 08:00 am yet I still cant. I called the bank and have been taken from pillar to post, Ive been advised to increase limits which I have yet still the money cant be transferred. I truly regret having my money in that account as I am now frustrated as I need the money to be transferred into my other account today yet NOBODY IN FNB CAN ASSIST ME WITH TRANSFERRING MY MONEY FROM MY FNB ACCOUNT INTO MY NEDBANK ACCOUNT... HOW?????
1 reply
71 months ago
horrible horrible service
I am truly appauled by the service received from supersonic team to date. On the 1st of July 2020 i called your offices requesting assistance as I was a month away from moving location and requested assistance in that regard. I was told that it takes 7 -14 working days to move my services to a new location. It is now day 34 and I still have not been assited yet my account was debitted on the 1st of August. I have been calling and being taken from pillar to post but no assistance. I have been promised to be given feedback but no promises have been fulfilled. Instead I am the one who keeps calling to request feedback and being placed on hold for 45 minutes and more because your technicians fail to keep me updated.
1 reply
79 months ago
Old Mutual is just after our money, nothing else
My sister insured her husbands father with old mutual green light and started paying premiums in July 2019 and was told that there is no waiting period for payment should he pass away. In September he passed away and she submitted a claim which hasn't been paid out to date. She has been given the run around ever since she put in her claim. She was requested to send a medical report from the doctor which she sent in September but the payment has not been processed yet. Every time she makes follow ups they request the same medical report but they request that it be from a different doctor. She has been to 2 different doctors and has sent through the documents yet the payment has not yet been processed. The latest request from Old Mutual is that she must send a medical report from the hospital yet the hospital says that they cannot do a medical report for a deceased person. i do not understand why she is been given the run around because when she paid the premiums there were no issues. Old Mutual needs to honor their word as they had said there is no waiting period so can we just have our payment or they must give us back our premiums
1 reply
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