Despicable customer service

Their customer service agents are downright terrible. I spoke to a Tabo and a female, and I didn't quite catch her name. The first agent just doesn't listen l, I called thrice from the 13th of August and yet he makes me repeat my query thrice.As someone working in customer service, how an you not have any listening skills? Basically, my query was the beeno mallow treat is flavoured incorrectly. The maple bacon flavour is actually peanut butter flavoured. Looks like the purple and white maple but smells exactly like their peanut flavoured one. I knew something was up when my dog refused to eat this treat that he usually loves The point is, if I paid for something, I expected I to be what it says on the packet. This issue is an ongoing one, I ended up throwing or giving away a tub and a few packets because it was peanut butter flavoured and not maple like it says on the packet. I called tabo once again today, and guess what, he fails to respond to me via email like he said he would. I literally responded immediately to his, and I'm still waiting on his response. I called again 5 hours later and got a female agent on the phone, she promised to email me right after the call after I explained the situation and my frustration with the previous agent and guess what, she also didn't send an email. Bob Martin/beeno needs better customer service. If you guys won't help me, I should report this issue to NCC. I'm basically wasting money because you people can't label your product correctly and mixing up flavours.