Bad Attitude and Terrible Service

I made an online reservation at the Belair hotel via their website. Upon arrival i was told that the booking was incorrect as it was for 4 adults and 1 child under 12. We told them that is was fine, however we were told that we would get a cot for the child ( how the hell can a 12 year old fit in a babies cot). We refused the conditions and told them to cancel the booking. We were then told to pay a 50% cancellation fee or pay an additional R300+ to upgrade the room. The manager and staff were very unhelpful and we were basically forced to stay at that terrible hotel. As a word of advice don't book with them as you will just end up spoiling your holiday. There are better hotels with better rates and you will have a better stay. As an additional note, on a previous stay my phone charger literally blew up and my phone was destroyed beyond repair. The hotel failed to claim responsibility and i was left without a phone. That's two bad experiences in two stays for those keeping count. I honestly hope people use this as a note to stay far away from these guys as this hotel and staff are terrible to deal with.<br> <br> STAY AWAY FROM BELAIR HOTEL AND SUITES GUYS, STAY VERY FAR AWAY.