Tale of Two Cities

I spent a week at the Hotel and there were some parts that were great and others that were not so great.

Lets start with the not so great - the restaurant Jiran service is poor. Our first day we ordered a simple salad and it was not busy but it took forever and my worst experience was 3 hours for a chicken burger where i had to go check for the order myself.

Staff knowledge of the menu - they need to work on that.

The duty manager line/extension does not work or they refuse to answer after hours.

When booking they should inform you that the hotel is undergoing renovations. although it limited to certain floors the inconvenience is visible, and they were painting one day which made for an unpleasant experience.

Parking - just because you have a remote does not mean there is space to park. Your vehicle is relatively safe out on the street in front of the hotel.

The Good to Great Parts

The ladies at reception were great we arrived early and were ushered into our room as it was available.

Kobus the porter is good and very helpful and takes pride in his work.

The cleaners were excellent even when we were in the room working the whole day they worked around us. Cannot say how efficient they are.

The staff in the dining room were also great especially the trainees.

There were challenges like with any breakfast buffet but the difference here was how they addressed it. Like running out of glasses and waiter brought a few glasses to assist guests immediately before bringing out a tray. The frozen drinks were especially popular. Overall breakfast was good experience with very attentive and polite staff.

The bar ladies at Jiran were great as well. Especially when it was busy they were up to the task.

Maintenance guys were efficient as well when they came to replace the batteries on the safe.

Would I stay there again - yes as its great value for money but will wait until next year when the renovations are done.