AB
Avinash B
Active since Jun 2019
25
Reviews
0
Industries
Reviews
25 reviews15 months ago
Great Service Parkview Auto Vereeniging
Purchased a vehicle online. They were responsive to queries as were a few other dealerships like one in PE and Randburg but the vehicle was in great condition according to the adverti*****t. So after talking to them I was convinced without even driving the car to take the risk of telling him bring the car to Pretoria. He agreed and did the roadworthy so that I can easily complete the transfer without a deposit or any financial commitment. Not many dealerships will do that without any financial commitment or sale. The car turned out to be everything he mentioned and after a quick drive felt good. Met both partners and the sale was concluded. Hats off to them for going the extra mile but that is service and belief in your product. Look forward to working with them in the future.
0 replies
17 months ago
Great Sibaya Hotel
Efficient check in procedure. The room and staff were great. What you would expect from this establishment. Breakfast was small as not a great variety but it was good and staff were great. Porter and receptionist were awesome. Only problem was that they removed my facecloth but when i called reception the housekeeping immediately replaced it. Brilliant response.
0 replies
17 months ago
Better Blue Waters
Spent a week at the hotel and was a pleasant experience but it could have been better. The porters not very helpful on arrival as they tell you to go park somewhere and then come in to check in. Parking can be a distance away so not the ideal check in experience. Also when we arrived on Sunday there was one person at reception and started to build a queue but later the reception was full with staff and management. They do not tell you to drop your bags off in front of hotel and not through the ba*****t parking as that has lots of stairs and awkward corners especially with a big bag. Staff and security were great throughout my staff but the room had a few issues. Aircon was leaking water guessing from the drip tray. This would not have been an issue if it was not in the doorway to the bathroom/toilet which made the floor very slippery. The birds had obviously made themselves at home here on the outside of the window sill as the latch to the window was broken and blinds had displaced from the one end. Their feathers were then to be found in the shower and not pleasant when you want to get clean and very unhygienic. You can tell that no one has reported the issues as on their own they are insignificant. Also one of the bedside lamps was not working. So even after reporting there was no response. The staff at breakfast were great Emmanuel was efficient and is a skilled chef as well the various waiters are very good. The cleaners and supervisors were great and attentive to guests needs. The room service was also great and even though there was some communication issues the food was good as well. So the question is whether I would staff there again - definitely if they address the room issues which arejust maintenance. But teh staff make the difference in an aging hotel.
0 replies
17 months ago
Tale of Two Cities
I spent a week at the Hotel and there were some parts that were great and others that were not so great. Lets start with the not so great - the restaurant Jiran service is poor. Our first day we ordered a simple salad and it was not busy but it took forever and my worst experience was 3 hours for a chicken burger where i had to go check for the order myself. Staff knowledge of the menu - they need to work on that. The duty manager line/extension does not work or they refuse to answer after hours. When booking they should inform you that the hotel is undergoing renovations. although it limited to certain floors the inconvenience is visible, and they were painting one day which made for an unpleasant experience. Parking - just because you have a remote does not mean there is space to park. Your vehicle is relatively safe out on the street in front of the hotel. The Good to Great Parts The ladies at reception were great we arrived early and were ushered into our room as it was available. Kobus the porter is good and very helpful and takes pride in his work. The cleaners were excellent even when we were in the room working the whole day they worked around us. Cannot say how efficient they are. The staff in the dining room were also great especially the trainees. There were challenges like with any breakfast buffet but the difference here was how they addressed it. Like running out of glasses and waiter brought a few glasses to assist guests immediately before bringing out a tray. The frozen drinks were especially popular. Overall breakfast was good experience with very attentive and polite staff. The bar ladies at Jiran were great as well. Especially when it was busy they were up to the task. Maintenance guys were efficient as well when they came to replace the batteries on the safe. Would I stay there again - yes as its great value for money but will wait until next year when the renovations are done.
0 replies
24 months ago
Government Failed Promises Fund
I resigned from government in December 2023 and got my first notification from GEPF/GPAA on 30 Jan 2024. They say they should take between 30 to 60 days to effect a payout of benefits. I followed diligently since March 2024 and every week would receive a different answer from their call centre agents. First it was with benefits who are calculating my payment then on to payments and the back and forth to legal. Earlier this month I was told it was with Tax and today 15 April 2024 its with Legal again. I asked to speak to a supervisor or manager and after 30 minutes I still had no response. I got a line that I can give my number so they can call back which has never happened before. I waited and then they struggled to get me to someone who could answer my queries called Enoch. The gentleman was unable to give me any date and said he would make a note so legal can indicate what is going on. He did not have access to a complaints section and had to look it up. I was referred to an GEP Ombud who were easy to contact but will see the outcome. The reality is that this is a lack of efficiency and their reliance on the fact that your will be paid interest to justify the delay is unacceptable. They should change their messaging to it will take longer than 60 days and excludes the period that your own department takes which is another 30 days. One then is more likely to wait in excess of 120 days and not everyone has 4 month's salary available. It is also not the governments money but in fact money that I have earned for over 30 years of service that I cannot access. Can only imagine the stress other beneficiaries go through who cannot spend hours waiting to get through to a call centre agent let alone get meaningful answers. Their call centre rating is limited so that you cannot give meaningful feedback as you don't really get answers and is focused on the agent. Not on the quality of service or information regarding your query. The reality of the decay in service delivery is epitomised by this administrative function that cannot be time checked and is evident in all the levels of the government that is managed by the ANC of today.
0 replies
30 months ago
No Complaints at Fedhealth
There are several medical aid schemes that have excellent public relations capabilities as their market coverage is very good resulting in an unrelated reputation that is not vested in their actual practices. Fedhealth is one such medical scheme and as I have gotten acquainted with the lir practices not only from day to day services it is evident that the management anf executives are far from the reality of the work on the ground. The reason being that most of their services are outsourced so who why would a contractor who provides services to various other medical aids escalate the complaints of members as it is not in their interest. I have raised several emails on various platforms to get no response or get a reference number that no one responds to. The principal officer in the report states that these are the biggest cost factors but you as management don't know what they are doing? Most of my medical related issues have been positive and that has been a saving grace. But the adminstration or management is poor and is evident from the website or functions. There is no place one can raise a complaint on the website and there is no one who follows up when complaints are registered through the variety of channels they provide. So my latest frustration stems from an SMS received to say that my membership was suspended for September. I found that crazy as one pays in advance and if I didn't pay in September it would be for the month of October. I call the call centre and it takes over 10 minutes which is also poor as they repeatedly ask you to WhatsApp them. You suspended my medical aid and you expect me to contact you on a communication channel that has no immediate action. After 15 minutes I spoke to an agent who then informs me that my deductions are post dated still not explaining why my medical aid is suspended for a month that had already passed. Their admin is either way behind or more people don't know what they are doing. She comes back after speaking to finance and apologises but says it is reinstated. No evidence provided but I just note that my debit order for November will go off now. There are so many things wrong that is it speaks to services I would expect to get when one call a government department call centre. 20 minutes on a Monday morning to sort out a adminstration problem they created.
262 replies
46 months ago
Checker check yourself
Earlier today was in Checkers Brooklyn and its was around 15h00 and went to Deli to get something and service was problematic as no recognition of customers and no queue to speak off. But people were served ahead of us whilst we were waiting patiently for our turn so I asked the lady behind the counter. I was also not alone and it was like she just ignored us. So I said must be busy and walked off but then I go and wait in the queue to pay for 10 items of less. But whilst waiting a lady comes by in a wheelchair. She cannot entre the queue for the mobility impaired as its full with trolleys and other clients wanting to get out of there quickly. Sadly I make a staff member aware at which time the person in the wheelchair had to go around to the other side of the counter where your goods are packed to make the cashier aware. Sadly this is how we treat customers and if it is once in a while people would understand but this was a reflection of the staff and standards applied but also of society as people filling a queue for mobility impaired whilst you not. The staff allowed this to happen and the person had to wait whilst the cashier finished a client with trolley. I have sent messages before and it is obvious from the other comments that they dont care as people would still buy at them. But it is a reflection on the corporate culture of this company great prices or not.
0 replies
52 months ago
Car Wash Dream
I was playing golf at Gelnvista Johannesburg South but left early so I could wash my car before the game and checked for a car wash nearby. I found one and was there early enough and there wasn't a queue as one entered. I was quickly ushered into the wash bay where they sprayed and washed the car. I was directed to a spot under a car shade where they would wipe off and clean the car. I went into the small Cafe they had and bought a drink as it was hot this morning after all the rain. So my car is a Citi golf and was packed with the golf clubs and kit for changing. They removed everything and cleaned my car. What I really appreciated was the communication as it was my first time and they explained the various car wash options. Also one could see the quality control that was extended to all vehicles. After the car was cleaned you were requested to drive a short distance to park again where they could finish the car off. One could see the attention to detail as now your car tyres could be finished off as well as any residual water would have moved and was dried off. The best part was that some places do not pay attention to the area by the exhaust and the exhaust itself but here they did and made sure it was cleaned properly The bumper was dirty from the years of exhaust fumes but they put in effort, washed it again and it was clean. No other car wash had been to to or bothered.
0 replies
52 months ago
Fedhealth Financial Frustration
This December I had my normal debit order go off twice and immediately contacted Fedhealth where I got a reference number. I got an SMS two (2) days later I'm assuming because there was a public holiday in between. The SMS was also general which leads me to believe that there were more people affected and the SMS clearly lays the blame at Nedbank their banker for the duplicate deductions and that they are busy reversing the deductions. The weekend follows and on the Tuesday which is now 6 days since the duplicate deduction I send a follow up to query when Nedbank will be reversing these deductions. This time I get an email on the Wednesday (Day 7) almost in the evening stating the following "Please be advised that as per finance, Nedbank is still working on this and they have not given a date as to when the issue will be resolved." After a week and without a specific answer from the medical aid and approaching Christmas I was annoyed with this almost nonchalant response placing the blame on finance of Fedhealth and Nedbank. It would seem that everyone was on holiday already. This is my gripe as maybe some of you can afford to have a duplicate debit order go off but those that live on a budget dont have that luxury. Furthermore if you debit order doesn't go off or you miss a payment then your medical aid it cut or you not covered. Days before Christmas and to date I have not received a response from Fedheath to my follow up query on the nonchalant response. The debit did not get reversed after two weeks as committed to. If anyone has experience of these matters banks have specific timeframes within which to address this and one assumes that your medical aid will take these matters up as its their bank but seems lie it fell on deaf ears. I was sadly disappointed and had to contact my bank to reverse the duplicate debit orders at my cost due to the inept management of client deductions. I did however contact the medical schemes to complain and even contacted Nedbank who were quick to respond and wanted to assist. That is why I question how it is possible that they (Fedhealth) didnt get answer as I did within hours. However the easier route to limit my frustrations was to deal with my bank. This entire situation makes on think twice about who banks with but more so is your medical aid really there for you when you need it. In this instance they didn't own the situation that was of their making and repeatedly passed the buck on to others to your very own client. I dont know how many others were affected but this leaves a sour taste in ones mouth when one considers the unnecessary frustration it created.
53 replies
62 months ago
Service Excellence
Stopped iby one afternoon for a snack and drink after a hectic day in Port Elizabeth. When I drove pass there was always a good vibe and people which says its popular. Service was great Anda and her colleagues attention was brilliant. The chicken wings are nice and spicy and definitely worth a try. The drinks were good but the steel works needs some work. The music was great and the place had a great vibe paired with great service means that I will return when next in town.
0 replies
Review Distribution
5 Star
8 (32%)
4 Star
4 (16%)
3 Star
3 (12%)
2 Star
4 (16%)
1 Star
6 (24%)