BW
Blue Waters Hotel
Unclaimed Business
BW
Blue Waters Hotel
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.4|9 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(11.1%)
1(55.6%)
5(33.3%)
4(0%)
3(0%)
2(11.1%)
1(55.6%)
Frequently Asked Questions About Blue Waters Hotel
Blue Waters Hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Blue Waters Hotel across 117 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNR
Nicowen R
1 reviews | Active since Jan 2020
15 Feb 2026, 15:25
Our Unpleasant Stay At Blue Waters Hotel 13 - 16 Feb 2026
Our Valentines Family Weekend Way Was Absolutely Horrible. We booked & paid online for our accommodation. We booked from the 13th - 16th February. On the 13th we reached at 10.30pm, but only got checked in at 11.15. That's over 45 mins waiting period. Our room was on the 10th floor. My granny had to walk 8 floors down just for Breakfast. The staff was absolutely rude & then we got harassed and embarrassed by management at the breakfast lounge in front of everyone. Our room had chipped cups, & a toilet that wasn't flushing. Our stay was absolutely horrible.
Helpful (0)
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Nicowen R
1 reviews | Active since Jan 2020
15 Feb 2026, 15:25
Our Unpleasant Stay At Blue Waters Hotel 13 - 16 Feb 2026
Our Valentines Family Weekend Way Was Absolutely Horrible. We booked & paid online for our accommodation. We booked from the 13th - 16th February. On the 13th we reached at 10.30pm, but only got checked in at 11.15. That's over 45 mins waiting period. Our room was on the 10th floor. My granny had to walk 8 floors down just for Breakfast. The staff was absolutely rude & then we got harassed and embarrassed by management at the breakfast lounge in front of everyone. Our room had chipped cups, & a toilet that wasn't flushing. Our stay was absolutely horrible.
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TB
Tony B
1 reviews | Active since Jan 2020
13 Jan 2026, 20:24
shocking service and attitude
shocking service at the blue dolphin tonight...wife and i both told we cannot order pizza outside...we have to sit at bar..all we wanted was a drink and 2 take away pizza...this waiter then said if you order pizza you must finish it and dont leave a slice or you wont get the half price discount...shocking service and a ****** problem with this guy...
Helpful (0)
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Tony B
1 reviews | Active since Jan 2020
13 Jan 2026, 20:24
shocking service and attitude
shocking service at the blue dolphin tonight...wife and i both told we cannot order pizza outside...we have to sit at bar..all we wanted was a drink and 2 take away pizza...this waiter then said if you order pizza you must finish it and dont leave a slice or you wont get the half price discount...shocking service and a ****** problem with this guy...
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Replies (0)TM
Tshego-entle Mbatsane
1 reviews | Active since Jan 2020
17 Dec 2025, 15:26
Disappointed
The view and breakfast proper but the attitude of the people that help us with room services sucks, so this morning the came and made the bed but did not clean the showers or anything either then the bed when we called in they promised to send someone l, which they did, when we came back from the hotel we simply ask for a mo so we can clean after ourselves as we had sand all over and they said yoh this room again. I mean we were gonna do it ourselves we just asked what we can use. After we went out again we found our electricity card missing we informed them about it which I don’t even understand why it was taken out from the 1st place when the lady came to bring the card back she simply didn’t even great just stood there like we were bothering her, we could even ask her for anything else we needed because she just didn’t want to talk, we then called to ask for water as they saw the two empty bottles but did refill and guess what that was also an issue the lady and the phone also said yoh after we told her the room number and the one that brought the bottles said we had to many requests. I mean I wouldn’t have called of the room was properly cleaned, water refilled and if our card went missing so how do we have many requests based on the wrong things they do I’ll
Helpful (0)
|Replies (0)TM
Tshego-entle Mbatsane
1 reviews | Active since Jan 2020
17 Dec 2025, 15:26
Disappointed
The view and breakfast proper but the attitude of the people that help us with room services sucks, so this morning the came and made the bed but did not clean the showers or anything either then the bed when we called in they promised to send someone l, which they did, when we came back from the hotel we simply ask for a mo so we can clean after ourselves as we had sand all over and they said yoh this room again. I mean we were gonna do it ourselves we just asked what we can use. After we went out again we found our electricity card missing we informed them about it which I don’t even understand why it was taken out from the 1st place when the lady came to bring the card back she simply didn’t even great just stood there like we were bothering her, we could even ask her for anything else we needed because she just didn’t want to talk, we then called to ask for water as they saw the two empty bottles but did refill and guess what that was also an issue the lady and the phone also said yoh after we told her the room number and the one that brought the bottles said we had to many requests. I mean I wouldn’t have called of the room was properly cleaned, water refilled and if our card went missing so how do we have many requests based on the wrong things they do I’ll
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Masego N
1 reviews | Active since Jan 2020
13 Dec 2025, 13:05
This hotel is deteriorating
I had a terrible experience with this hotel! I don’t think I will ever go back there again! First and far most I had to pay an extra amount because my reservation was mixed up, it did not include my younger brother who is 4 years old. They made me pay for an adult price for breakfast instead of paying for a child! Secondly the towels had stains on them. Lastly they gave someone else our parking bay while we went out for dinner, at that time we had not even checked out!! My family were not happy at all!
Helpful (0)
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Masego N
1 reviews | Active since Jan 2020
13 Dec 2025, 13:05
This hotel is deteriorating
I had a terrible experience with this hotel! I don’t think I will ever go back there again! First and far most I had to pay an extra amount because my reservation was mixed up, it did not include my younger brother who is 4 years old. They made me pay for an adult price for breakfast instead of paying for a child! Secondly the towels had stains on them. Lastly they gave someone else our parking bay while we went out for dinner, at that time we had not even checked out!! My family were not happy at all!
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Replies (0)MK
Mthokozisi K
1 reviews | Active since Jan 2020
21 Sept 2025, 18:50
Good Experience
I am writing to express my sincere gratitude for the exceptional service I received from Philani Soni at the bar section of the Blue Waters Hotel. His outstanding character and impeccable manners greatly enhanced my experience and have made me eager to return for a future visit. Please extend my thanks to Philani for his contribution to the hotel's excellent reputation.
Helpful (0)
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Mthokozisi K
1 reviews | Active since Jan 2020
21 Sept 2025, 18:50
Good Experience
I am writing to express my sincere gratitude for the exceptional service I received from Philani Soni at the bar section of the Blue Waters Hotel. His outstanding character and impeccable manners greatly enhanced my experience and have made me eager to return for a future visit. Please extend my thanks to Philani for his contribution to the hotel's excellent reputation.
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Replies (0)MK
Mthokozisi K
1 reviews | Active since Jan 2020
21 Sept 2025, 18:35
Good Experience
Compliments Regarding Excellent Service Dear Sir/Madam, I am writing to express my sincere appreciation for the wonderful experience I had during my recent stay. In particular, I would like to commend Philani Soni for his exceptional service. His character is a credit to your establishment, and his outstanding service has certainly made me keen to visit again in the future.
Helpful (0)
|Replies (0)MK
Mthokozisi K
1 reviews | Active since Jan 2020
21 Sept 2025, 18:35
Good Experience
Compliments Regarding Excellent Service Dear Sir/Madam, I am writing to express my sincere appreciation for the wonderful experience I had during my recent stay. In particular, I would like to commend Philani Soni for his exceptional service. His character is a credit to your establishment, and his outstanding service has certainly made me keen to visit again in the future.
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Replies (0)N