Unprofessional/Layed Back Receptionist

I certainly don't think this hotel deserves a 4 star, I have had major issues with the wifi, I called reception numerous times informing her I have meetings which I cannot connect, she informed me a technician will come sort it out, 3 hours later and still received no assistance I was forced to check out because I couldn't work, no empathy or support whatsoever, I would not recommend this hotel