Worst Service Ever!

I Booked in the Belaire hotel via there own website [URL Removed] for a 2 Night Stay 24th and 25th July 2015.<br> The Reservation clearly stated that the reservation accommodates 4 Adults and 1 Child (Under 12).<br> We arrived there at about 6:00pm on the 24th and the lady at the the desk said our room only will accommodate 4 people.We requested to see the Manger , hoping something can be done noting that this was a fault on their side. Michaela, the manager on duty was not helpful at all! She said there is nothing she could do and it was not their fault or ours!! After arguing for a while we requested that the booking be canceled. She even refused to cancel the booking ( Wanted a 50% Cancellation fee). Being exhausted, we upgraded the room at a further R300 and just stayed.<br> I feel this is not the way to treat customers as we were FORCED to stay there under the conditions they put us in!<br> WORST HOLIDAY EVER