Terrible experience at Bellezar Umhlanga

On first view of the venue it looked stunning. My fiancé and I went in to make a reservation for 6 people to celebrate getting engaged and we were helped very quickly. We were also informed that because we were Staying at the Sands Resort the food was half price.

On arrival to our reserved table lated that evening we found only 5 chairs and not the 6 we reserved. It then took +30 min just for someone to give us a menu. And another +20 min before they took our drinks order. The drinks took over 10 min to come to the table. When our food order was taken we asked if they had salmon for the sushi, and we were informed that they did have salmon. We placed our orders (All 6 of us ordering sushi platters) We then waited half an hour for our food to be served. Just before our food was served the waiter came to us telling us that they didn't have enough salmon for 2 of the platters that were ordered and they will have to replace the salmon with Tuna. 4 of the 6 platters were then served, and we waited for 10 min before starting to eat. Only once we were done eating were the other 2 platters then served.

Once our other 2 guests were done eating we requested the bill. After such a terrible experience, the waitress waited outside of the restrooms for my fiancé so she could pay, and then told my fiancé she only accepts cash tips. My fiancé paid and we left just wanting to go back to our hotel.

Once we got back to the hotel we noticed that we were charged full price and not the half price that was told to us.

I contacted to restaurant to enquiry about why we were charged extra and the restaurant apologiesed and stated that they would pay us a refund, I immigrant gave bank details for the refund to be paid. It then took 3 weeks of constant back and forth before the refund was paid.

Overall would not recommend and will not be back.