Rude are you for real, brand new engagement ring scratched

Hi we took or brand new engagement ring in to be resized at the greenstone branch. No scratches perfect ring with no damage. As I had not worn it due to it being a size to big and being transported in the silicon suction ring box. It came back full of scratches. The jeweler insisted it was not something he did wrong and due to their terms and Conditions its not their problem and we must have brought the ring in like that. Being rude and arrogant, please rather use another jeweler for the resizing of rings