BD
Bianca B
Active since Jun 2016
26
Reviews
0
Industries
Reviews
26 reviews6 months ago
A beautiful dress, full of promise, ruined by careless hands and broken promises
In May 2025, I bought the dress of my dreams from Bride & Co Parkview. It cost R17,000, and it was everything I had ever imagined—elegant, timeless, and perfect for my wedding day. I was overjoyed. But that joy quickly turned into anxiety and heartbreak. When I took the dress in for alterations, the first fitting went smoothly, except for the bust area, which was still too loose. The seamstress assured me she would fix it by the next fitting. She also promised that the extra buttons I had requested would be sewn in by then. She scheduled my final fitting for October 22nd, saying everything would be ready and the dress would be sent for dry cleaning afterward. But she never called. She later claimed my phone went straight to voicemail, which wasn’t true—I received no missed calls or messages. On Friday, October 25th, I called her myself. She said she had been trying to reach me to confirm the button placement before finishing them—something I was told would already be done. Still, I rushed over for the fitting that same afternoon. When I arrived at Bride & Co Parkview, the seamstress was nowhere to be found. While waiting, I browsed short reception dresses because the Pretoria heat is unbearable—let me emphasize, short dresses. Eventually, she appeared with my dress. I put it on, and my heart sank. The lace on the shoulders was crumpled and bunched together. The lace over the bust area looked like it had been stitched by a child—wrinkled, uneven, and completely ruined. It wasn’t the cups I had added; it was the lace overlay, and it was a mess. I started overheating, and my panic attack began. Trying to fix it on the spot, she began removing some of the sewn-in pieces. In doing so, she poked a hole in the shoulder of my dress—a hole as big as my **** of honor’s pinky. I was devastated. She said she’d fix it and send the dress for dry cleaning, but couldn’t give me a date. She’d “call me.” My wedding was now just two weeks away, and my dream dress was falling apart. The lace was still in disarray, the bust area looked terrible, and now there was a gaping hole in the shoulder. And yet, she wanted to send it for dry cleaning and hand it over to me like that. In a panic, I bought another long dress that same day—spending another R8,000—just in case the original couldn’t be salvaged. I had wanted a short reception dress, but after spending so much, I couldn’t afford one anymore. After the appointment, I called my family, heartbroken. My R17,000 dress was ruined. The seamstress had vanished after damaging it, and I was left confused and deeply upset. My brother, seeing how distraught I was, said they had stripped the magic from my dress and should refund me. He called the manager, but the seamstress insisted there was “nothing wrong” with the dress. But how can anyone say that? Crumpled lace over the bust, tangled shoulder details, and a hole in the arm—how is that not damage? She later called me, spinning lies—claiming she had been waiting for us downstairs (she wasn’t), that she hadn’t ruined the dress, and that I still needed a final fitting. But if a final fitting was still needed, why did she say she was sending it for dry cleaning? You don’t dry clean a dress that’s still falling apart. You don’t hand it to a bride without making sure she’s happy with it. This has been a horrible, heartbreaking experience. A beautiful dress, full of promise, ruined by careless hands and broken promises. I want a refund for the dress and alterations as like I said the magic of the dress was ruined. I will be going to the Consumer Goods and Services Ombud to see how they feel about this experience
106 replies
6 months ago
Wedding in 12 days dress ruined
I’m writing this review on behalf of my sister, who has been left devastated by her experience with Bride & Co. She bought her dream wedding dress on **17 May 2025** for **R17 000**. As requested, she returned it six weeks before her wedding for alterations. When she went back for her fitting, she discovered the alterations were done incorrectly — the dress no longer fit, and while trying to fix it, the seamstress **punched a hole in the dress**. My sister was in tears and had a panic attack two weeks before her wedding. Instead of taking accountability for the damage, they then took advantage of her and **sold a second dress** for **R7 000**, saying they couldn’t guarantee when the original would be ready. No refund or proper solution was offered for the R17 000 dress that Bride & Co had damaged. This is completely unacceptable and a clear **contravention of the South African Consumer Protection Act (CPA)**, which protects consumers’ right to proper workmanship and redress when services cause damage. Bride & Co failed to uphold these rights and profited from their mistake by selling a second dress under pressure. No bride should be treated this way, especially so close to her wedding. Bride & Co needs to take responsibility and make this right — not just for my sister, but for every future bride who trusts them with such an important purchase.
0 replies
6 months ago
Metro, where wedding dresses go to die
I brought my wedding reception dress to Metro for alterations, believing they are professional, The guy that does the alterations Emmanuel first off wanted to ***** my Money u charging me 600 rand for the alterations to Metro, he then walked me to my car and said I had to pay him another 900 rand to his own account for his commission, I went to the owners not happy about this as it is theft. They promised me they will Handel the dress and they will speak to the employee about this and they will personally see to it my dress will be perfect and they will let me know when I can come for a fitting. I had to beg, swear, follow to get anything out of the owner Tosif. Then today when I followed up again he told me the dress is ready, I can go fetch it. The dress was origanally way to big, now it's ten times too small. I can't do anything with it. They destroyed my bridal gown 20 days before my wedding. Rather take your dress anywhere else, bunch and f ******* , cheats and ****s
53 replies
11 months ago
Expectations on delivery not met as well as being ignored by Siwe.
Horrible service received on their website they say that it takes one day to produce the stamp and then it will be delivered it has now been four business days and my stamp has not yet even been dispatched, when I follow up with Siwe on email he just ignores me . What a load of bull do not use their services as they advertise how fast they are but don't meet their deadlines and ignore their customers when following up with them.
0 replies
21 months ago
Doctor Eben Laubscher - would he not be better suited to be a butcher
Doctor Eben Laubscher attended to my 82-year old Grandma this morning for a Lucentis injection, by all means necessary everyone knows to treat the elderly with respect and human decency but not this doctor, he was in such a rush to get to his next patient to chase money he did not explain anything properly to her, her eye started bleeding which is very worrisome for a 82 year old patient, he just did not take the time to explain to her why and rudely said it is normal. She has been getting these injections for many years with another doctor and it has never bled before, and an explanation more than it is normal would have been appreciated as she is currently in a very bad state of mind due to this. As well as getting medication after the injection which he did not give because he feels its outdated. The way he spoke to my husband and Grandma while they were there was utterly disrespectful, and I urge members of the public to please rather go to another doctor for their eyes, you will leave this practice feeling utterly disrespected and that you are just another number that pays and lines his pockets. Disgusting service, I urge you Doctor Laubscher to rather get into another profession as you sir are in a profession where you need to tend and care for patients and clearly this is not your best quality or should I say it is not even a mediocre quality for you.
0 replies
46 months ago
Rude are you for real, brand new engagement ring scratched
Hi we took or brand new engagement ring in to be resized at the greenstone branch. No scratches perfect ring with no damage. As I had not worn it due to it being a size to big and being transported in the silicon suction ring box. It came back full of scratches. The jeweler insisted it was not something he did wrong and due to their terms and Conditions its not their problem and we must have brought the ring in like that. Being rude and arrogant, please rather use another jeweler for the resizing of rings
0 replies
49 months ago
Numbers and emails not working
Hi, I have been trying to get ahold of standard bank for the past 3 days. The call centre number on your website does not ring through . I have also mailed the email address on the website with no response. My personal bankers telephone number does not exsist anymore and I am at lost for words. How do you get in contact with your bank for anything other than a fraud related query
74 replies
52 months ago
Cares more about money than getting their clients warm food
I ordered food and my delivery kept getting pushed , when I phoned the restaurant they said it is because the driver accepted an order after my food was already done. Resulting in me getting the most soggiest cold food I have ever had wasting the money I spent on food because I was unable to eat it. When I said to the driver to give me his number he went off on me . For this reason I will never use uber eats again unprofessional amd cares more about money than customer service
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
26 (100%)