Arrogant/Disrespectful Staff -NEIL AND EUGENE

We got a new key with transponder, no more than 5 months ago.

Key just broke, a clean cut, the cut is so clean a person would say a machine cut it. No bends in the key nothing !!!

Went to the store asking about the warranty, they don’t answer any questions they did not even look at the key, they just said R350 to fix it. Clearly the key was defective and they tried blaming it on us. Called Neil, explained the situation on the phone to which he sounded so understanding provided me with his WhatsApp number and aske to send the pictures. Took his own time to respond said yeah client uses lanyards that why the key breaks. We not in sales, we don’t drive a bakkie or truck to use a lanyard we drive a Kia Picanto, who uses a lanyard for such a small car matter of fact we don’t use lanyards for any of our keys. He had a nerve to say your husband was here this morning, my husband asked relevant question like what if this happens again they said then we just have to pay again.

When I told him you can see the cut is clean he blue ticked me , tried calling him, again to which immediately he was out of office, spoke to Eugene, at the beginning did not know about any of this and saying Neil is not there to him stating the key is bended and Neil did inform him. Talking about its Monday and he don’t have time for this. What time of service is this that you give. And if Neil wasn’t in the office, how do you know the key was bended. And why when I ask if I can forward him the pictures he said no and got a real nasty attitude.

We understand some customer can be difficult and make excuses but don’t try and label everyone the same. They manner in which he spoke is spoke is so unprofessional and disrespectful. Would not recommend anyone to go there at all.

Big thank you to Sergio and Reggy for being so understanding can’t say the same for the other to arrogant people.