Shocking!!!!!!

So a month ago I booked a table at Bella Bellota in High street for my Birthday and took 19 other people there to celebrate it with me. When we got there the waiter was actually sweeping the floor using a KIDDIES MENU to sweep up the dirt from the floor. Then I went into the kids play area as I had my 4 year old girl with me to see what it actually looks like inside. When I got inside I noticed a DIRTY NAPPY in the middle of the floor and I have my daughter running around there barefoot. I immediately called the manager and informed him about the situation and he said to me: The cleaning lady is on her break at the moment and she will come and clean it when she gets back......SHOCKING! Then we get to the bathroom and there is urine on the ground, then I had to help my 4 year old just to use the toilet, trying to hold her in the air for her not to step into someone else urine. Totally disgusted. Throughout the whole evening me and my friends had to get up to get someone to come and take our orders. To top it up I emailed the OWNER - ARNO and he does not even have the decency to reply with an apology! Very disappointed!!!