Bella la Legna ,waiting on refund still/ bad service

Worst customer service, non existent communication ,can't get hold of them via e-mail or the 4 cellphone numbers I was able to find .I ordered a headboard from them took a screen shot from their website of the headboard I want. Paid for the headboard 8 Nov and sent the POP via e-mail . 17 Nov the senior director contacts me if I am still going ahead with my order I was like I already paid for it so how can you ask me that . Then I asked them several times for the cost to deliver it in Strand . The 24st of Nov my order was ready so to speak and I was given the delivery cost at last .By the 1st of Dec I had to follow up again what is happening with my delivery . The 2nd of Dec I was asked to pick up the delivery myself ( this after I arranged for them to deliver ).Rented a Trailor for the Saturday drove from Strand to Killarney Gardens got there way to early the morning for the person that was suppose to meet me there . Got hold of someone eventually and was told the person can't come out anymore and they left the garage door unlocked at the Storage facility in Killarney gardens with my Queen size headboard in there . I was lost for words, somebody could have just open the garage and stole the headboard . I opened the garage door /storage unit saw a headboard sent a foto to the sales person and the screenshot again of what I ordered and what is standing in front of me . The head board in the unit looked like a cheap knockoff of what I ordered .I totally lost it for I wasted money on petrol , a Trailor and my Saturday morning . This after waiting almost a month for something I could have built in a few hours myself and I am no handy man . Then I was told they put the wrong order through and I can't get my money back for they already spent money on wood for my order. They want to fix the order and will deliver it free of charge . Then 2 weeks later still no word on my order . The 16th of Dec I demanded to get my money back and was told it will happen on 20th of Dec . Since then I have been trying to get hold of them via e-mail ,phoning 4 numbers ,via Whatsap , Facebook messenger and nobody answers or come back to me . They have time to post new Fotos on their Facebook page during that time can't answer a phone . All I want is my money back and never to work with them again !!!!! Customer service makes or breaks a small company and this is no way to treat customers .