Poor service and lack of accountability.

I have purchased 9 Nomination links and a necklace from Bella Luna Online, which is a significant and expensive order. So far, I have only received three links, all stuffed into a single damaged box, instead of being packaged individually as standard for Nomination jewellery.

The necklace arrived badly tangled, clearly due to careless packing. The items were not gift-ready, not protected, and not presented in a way that reflects a premium jewellery retailer.

When I requested the missing boxes, customer service was dismissive and avoided taking responsibility, rather than apologising or resolving a very reasonable issue. The photos I’ve shared show the poor packaging clearly.

For a retailer selling high-end branded jewellery, both the handling of the products and the customer service were far below acceptable standards. This experience has been frustrating and deeply disappointing.