JR
Jean R
Active since Jul 2020
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Poor service and lack of accountability.
I have purchased 9 Nomination links and a necklace from Bella Luna Online, which is a significant and expensive order. So far, I have only received three links, all stuffed into a single damaged box, instead of being packaged individually as standard for Nomination jewellery. The necklace arrived badly tangled, clearly due to careless packing. The items were not gift-ready, not protected, and not presented in a way that reflects a premium jewellery retailer. When I requested the missing boxes, customer service was dismissive and avoided taking responsibility, rather than apologising or resolving a very reasonable issue. The photos I’ve shared show the poor packaging clearly. For a retailer selling high-end branded jewellery, both the handling of the products and the customer service were far below acceptable standards. This experience has been frustrating and deeply disappointing.
0 replies
4 months ago
Purchase at your peril.
OneDayOnly sold me a Philips Sonicare toothbrush that arrived completely dead. I reported it immediately and returned it through their own courier yet weeks later I still have no refund. Instead of processing a simple DOA refund as required by the Consumer Protection Act, they keep delaying and hiding behind supplier feedback and vague mentions of possible deductions. None of this is lawful for defective goods. I have now been out of pocket for R1 599 with zero resolution. Terrible service. Slow, evasive and not CPA compliant. Shoppers beware, their refund process is a nightmare
0 replies
11 months ago
Takealot has deteriorated into chaos.
If I could rate Takealot zero stars, I absolutely would. After years of giving them the benefit of the doubt, I’m done. The service is consistently appalling. Orders frequently arrive weeks late, with missing and/or cancelled items… and returns are an outright nightmare. The returns process is broken — collections are missed without warning, and there is no communication whatsoever. You’re expected to sit at home all day, hoping someone might show up. Worse still, Takealot routinely refuses to honour valid returns, even for expensive items that arrive defective or fall apart after minimal wear. This isn’t just bad service — it’s a blatant disregard for consumer rights and the Consumer Protection Act. I’ve now escalated the matter to the Consumer Ombudsman. As it stands I have not been refunded for numerous returned items and items I paid for were never delivered or credited. Shop here at your own risk. The so-called “discounts” are nothing special — you’ll often find LOWER prices in physical stores, without the gamble. I strongly advise taking your money elsewhere.
0 replies
11 months ago
Consistently awful shopping and returns experience.
If I could rate Superbalist zero stars, I absolutely would. After years of giving them the benefit of the doubt, I’m done. The service is consistently appalling. Orders frequently arrive damaged, and returns are an outright nightmare. The returns process is broken — collections are missed without warning, and there is no communication whatsoever. You’re expected to sit at home all day, hoping someone might show up. Worse still, Superbalist routinely refuses to honour valid returns, even for expensive items that arrive defective or fall apart after minimal wear. This isn’t just bad service — it’s a blatant disregard for consumer rights and the Consumer Protection Act. I’ve now escalated the matter to the Consumer Ombudsman. Shop here at your own risk. The so-called “discounts” are nothing special — you’ll often find the same prices in physical stores, without the gamble. I strongly advise taking your money elsewhere.
0 replies
12 months ago
Lee Chene was a fantastic help to me
Lee Chene was a fantastic help to me. She deserves a raise! Thanks Lee Chene. ⭐️⭐️⭐️⭐️⭐️
58 replies
12 months ago
Worst Florist EVER!
Awful flowers… awful service. And ********* business practices employed in their issues of vouchers. Use these sub standard florists at your peril.
0 replies
15 months ago
South Africa’s worst airline!
The most awful airline in South Africa by far. Ridiculously long wait time in a priority queue. Misinformation about boarding time and a very delayed boarding. Zero on board service and general chaos all around. Fly in this airline at your own peril. We will never use it again.
0 replies
18 months ago
Lesego Phatshwane was a gem! King Price can be grateful for such fantastic customer service agents
Lesego Phatshwane was a gem! King Price can be grateful for such fantastic customer service agents. 👌🏻
53 replies
23 months ago
Me review is based on my conversation with the lovely lady who answered my questions earlier today
Me review is based on my conversation with the lovely lady who answered my questions earlier today. 👌🏻
53 replies
45 months ago
The reason I am giving a 5 star review is because of the excellent service I received from Mr ZAKARIYA PILLAY! What a super customer service consultant
The reason I am giving a 5 star review is because of the excellent service I received from Mr ZAKARIYA PILLAY! What a super customer service consultant. Thank you for resolving my claim ZAKARIYA. I truly appreciate your calm nature and resourceful help.
134 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (69.23076923076923%)